REVENUE PERFORMANCE MANAGER

About Fortis

Fortis is a Dubai-based retail tech company focused on the digital interaction experience of retail businesses and their customers. At the core of our endeavor is developing an omnichannel platform and a suite of client interfaces and services spanning web, app, smartPOS systems, and more. These tools empower merchants and customers and assist other businesses collaborating within this ecosystem.

The Fortis solution helps to sell and get paid seamlessly in-person and online with convenience, communicate with customers when needed, attract new customers and retain existing ones, and run the business efficiently. Fortis works for entrepreneurs who are creating businesses for the retail customer. We focus on micro, small, and medium-sized companies, the most extensive segment that forms the backbone of the modern economy. Still, we are also open to working with large enterprises.

The Revenue Performance Manager is responsible for driving commercial efficiency across Sales, Telesales, and Account Management by owning the CRM and calling system processes, establishing performance metrics, and ensuring consistent execution through SOPs, checklists, and training. Reporting directly to the CRO, this role provides the tools, insights, and frameworks that allow commercial teams to operate with discipline and scale effectively. The Revenue Performance Manager ensures every activity is measured, every process is followed, and every team member has the resources to deliver consistent results.

What You Will Be Doing2. Performance Tracking & Metrics3. SOPs & Workflow Development4. Team Enablement & Training5. CRO Support

• 1. CRM & Telephony Ownership
• Own and optimize the CRM, ensuring accuracy, compliance, and usability across Sales, Telesales, and Account Management.
• Integrate and manage the telephony/calling system within CRM to capture and track all call activity.
• Monitor call volumes, connection rates, and call-to-opportunity conversion.
• Deliver reporting dashboards combining CRM + telephony data for full commercial visibility.
• Define and maintain key performance metrics (conversion rates, upsell %, win rates, revenue per rep, call-to-opportunity ratio).
• Deliver regular dashboards and actionable performance insights to CRO and commercial leadership.
• Identify gaps and recommend corrective actions to improve productivity.
• Own and update the sales pitch SOP and ensure consistent adherence.
• Assist in developing workflows and checklists for Sales, Telesales, and Account Management to ensure standardization and efficiency.
• Conduct regular audits on CRM and telephony usage and enforce compliance.
• Provide Sales & AM with playbooks, templates, and tools to improve execution.
• Deliver regular training on CRM, telephony systems, and sales pitch standards.
• Track completion of trainings and measure application in day-to-day execution.
• Provide data-driven insights and reporting to support decision-making.
• Manage commercial projects such as CRM enhancements, telephony rollouts, and process improvements.
  

Who We Are Looking For

• Arabic-speaking preferred
• 3–5 years in Sales Operations, RevOps, or Business Operations (preferably in B2B SaaS or fintech)
• Expert-level knowledge of different CRM tools
• Strong analytical and Excel/Google Sheets skills (SQL is a plus)
• Experience with sales forecasting, incentive design, pipeline analysis, and process automation
• Excellent communication and project management skills
• Ability to influence across departments and levels
• A data-driven mindset with a passion for operational excellence
  
  

What We Offer

• Fixed salary + commission
• Experienced and friendly team
• High level of independence and flexibility
• Startup environment
  
  

Apply for this role