Room Service Supervisor

Dusit Thani Mactan Cebu


Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description

PRIMARY RESPONSIBILITIES

  • Demonstrates Dusit F&B standards in all interactions.
  • Ensures that the standards of Dusit Hotels & Resorts are maintained and highly implemented.
  • Supervises, coordinates and gives directions to the entire team of colleagues in a very efficient and correct manner.
  • To promote good relationship to the guests and colleagues.
  • Control and analyzes the level on:
  • Quality of Service
  • Guest Satisfaction
  • Employees Satisfaction
  • Operating Equipment
  • Grooming Standards
  • Updating all colleague logs/ files.
  • Participate in service as necessary in accordance with the restaurant needs.
  • Ensure hotel grooming and personal appearance standards are met.
  • Control stocks for daily use in the restaurant to ensure restaurant’s service requirements are met.
  • Control breakage, waste and spoilage.
  • Ensures Safe and Healthy work environment for all the guests and the colleagues.
  • Conduct all administrative work required.
  • Maintaining the restaurant’s cleanliness as well as ensuring all maintenance needs are looked after.
  • Checks expiry dates and non-dated products on a daily basis.
  • Schedules Guest Reservations and arranges for private function or special party.
  • Checks opening and closing duties assigned to all colleagues.
  • Maintains log book on day to day bases.
  • Conduct shift briefing.
  • Performs job related duties and special project assigned.
  • Ensures that the restaurant maintains the high quality service standards are implemented.
  • Performs daily checks on staffing level, quality control, maintenance, cleanliness.
  • Establishes guest data.
  • Ensures that the unique services of the restaurant are well maintained, e.g. by doing table checks.
  • Updates the Communication Board.
  • Clean all coffee machines and make sure to use the safe right detergents and pills. Any maintenance issue should be reported to the leader on duty.
  • Make sure that all open food and beverage items are dated and covered.
  • Follows Hotel’s telephone etiquette standards.
  • Follows Occupational Health & Safety regulations.
  • Reports suspicious people, parcels, and behaviors to Security.
  • Ensures adherence to Dusit’s Code of Ethics.

Others

  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.

Accountabilities

  • Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

  • Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements

  • Minimum education of Bachelor degree in Hotel Management or relevant degree.
  • Minimum of 2 years in F&B experience.
  • Good knowledge in the restaurant operation and high end service levels.
  • Have good English communication skills both in written and spoken.
  • Computer literate.
  • Pleasant personality with good communication and interpersonal skills.

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