Rooms Division Manager

Novotel Hotels


Date: 14 hours ago
City: Dubai
Contract type: Full time
Company Description

Novotel Bur Dubai is looking for a dainamic Sous Chef to join our team

Job Description

Novotel Bur Dubai is looking for Rooms Division Manager

Primary Responsibilities

Front Office Operation

  • Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
  • Check that all Front Office employees report to work punctually and are well groomed before each of their shift
  • Conduct daily briefings and ensure that all pertinent information is well received by team members
  • Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
  • Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
  • Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
  • Liaise with Finance Department to ensure that credit procedures are properly carried out
  • Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
  • Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
  • Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
  • Handle all guest correspondences and ensure prompt follow-ups
  • Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

Team Management

  • Interview, select and recruit Front Office employees
  • Identify and develop team members with potential
  • Conduct performance review with the team
  • Constantly monitor team members’ appearance, attitude and degree of professionalism
  • Prepare detailed induction programs for new employees
  • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
  • Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
  • Prepare payroll and gratuity reports
  • Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.

Qualifications

Profile

Knowledge And Experience

  • Diploma in Tourism & Hospitality Management
  • Minimum 3 years of relevant experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

  • Strong leadership, interpersonal and training skills
  • Good communication and customer contact skills
  • Results and service oriented with an eye for details
  • Ability to multi-task, work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Associate II/III - Financial Reporting Advisory Services

Grant Thornton UAE, Dubai
14 hours ago
We’re a large and growing professional services firm that still feels like a community. We employ over 750 people across the UAE and experiencing exciting growth! We truly care about our colleagues, our clients, and the communities where we work and live.Let us paint a picture for youImagine being part of a team that puts “we before me”, where flexibility...

Receptionist - Russian/Arabic Speaker

Palazzo Versace Dubai, Dubai
14 hours ago
Job SummaryMain duties/responsibilities:Give a warm and engaging welcome to guests on arrival and perform guest check-inTake payment from guests on departure and close their bills correctlyBe efficient in assisting guests throughout their stay with any requirementsSell rooms to walk-in guests at the maximum rate possibleLogs and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters...

Principal EPC Estimator

CB&I, Dubai
19 hours ago
Company OverviewCB&I is the world’s leading designer and builder of storage facilities, tanks and terminals. With more than 60,000 structures completed throughout our 135+ year history, we have the global expertise and strategically-located operations to provide customers world-class storage solutions for even the most complex energy infrastructure projects.OverviewThe Principal EPC Estimator is responsible for handling medium and small EPC estimates...