Safety Support Specialist - Ground Ops

Job Purpose

Join our Airport Services team, where you will play a vital role in ensuring seamless airport operations and delivering world-class service to our customers. The team is responsible for a wide range of critical functions, both “above and below the wing,” to keep our busy airport running efficiently, safely, and on schedule.

If you are passionate about customer service, operational excellence, and working in a fast-paced environment, we invite you to apply and contribute to the success of Emirates Group. As the world’s largest international airline, our airport operations are among the most dynamic and rewarding, offering exciting opportunities to be part of a team that keeps the world moving.

As a Safety Support Specialist in the Airport Services team, you will be responsible for supporting the effective implementation of Safety Management System (SMS) and Quality Management System (QMS) in Emirates’ Ground Operations in accordance with the relevant internal and external standards and practices and provide specialist support to the Safety Manager on specific aviation safety matters. You will also be responsible for conducting safety investigations and producing investigation reports that identify root cause, systemic safety hazards and deficiencies to both air and ground operations which contain recommendations to prevent future occurrences and enhance operational safety.

In This Role You Will

• Conduct investigations of safety incidents involving Emirates Group staff, aircraft, equipment and associated facilities under the guidance of the Safety Manager to identify the causal factors and propose recommendations to avoid re-occurrence and improve the overall safety levels.
• Support the Safety Manager in collecting factual information from the involved operations departments relating to a safety incident that is under formal Group Safety investigation. Depending on the severity of the incident short notice support may be required.
• Liaise with the operations departments to ensure their timely response to the collection of the documentation and information related to an investigation of a safety incident. Collect, share and review with the Safety Manager the responses received from the operations/ line departments related to the investigation of the safety incident and the recommended corrective and preventive actions.
• Propose recommendations based on industry best practices to the operations departments following an accident investigation and discuss their effectiveness with the Safety Manager. Communicate to the line/ operations departments the recommended actions proposed following a safety investigation and monitor the implementation progress.
• Provide expert advice (including best practices) to the Safety Promotions team to develop safety awareness training. Participate in safety campaigns with the Safety Promotions team to increase safety awareness. Provide feedback on the implementation efficiency of the SMS (Safety Management System) within the operations departments, including the monitoring of the reporting processes among the operations departments and third party/ contracted companies.
• Conduct in-depth analysis of safety data and present statistical summaries to the Safety Manager highlighting significant trends and occurrences. Act as a delegate of the Safety Manager in Senior Management meetings as and when needed.
• Provide assistance and guidance to the operations departments to identify and assess the hazards present in their departments. Develop hazard prevention plans to assist in the achievement of their safety targets.
• Maintain up to date knowledge on safety critical procedures and undergo specialized training as needed to ensure effective support and recommendations are provided to operations management.
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• Hold a Bachelor’s Degree or Honours (12+3 or equivalent)
• Have 5+ years of experience in ground safety in a global leading airline
• Hold a qualification related to a safety investigation role or equivalent specialised professional qualifications such as an Aircraft Accident Investigator qualification
• Have aviation industry experience, including carrying out safety investigations and demonstrating strong technical report writing skills
• Be familiar with modern safety management systems, safety databases, systemic investigation techniques, human factors and risk management.
• Possess knowledge of airline management, modern aircraft operation and associated technology, particularly ground operations, flying operations, cabin operations, engineering / maintenance, ATC, airport systems, human factors/psychology, as appropriate to the role and business requirements.
  
  

At Emirates, we’re committed to helping our people grow and thrive. If you're ready for a rewarding and challenging career, apply today and become part of our world-class team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers