Sake Sommelier - Strawfire - #57982

Mandarin Oriental Hotel Group

Date: 1 week ago
City: Abu Dhabi
Contract type: Full time

  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
  • Reporting to Restaurant Manager / Restaurant General Manager.
  • A courteous, professional and efficient service is provided at all times.
  • All duties and tasks are performed as per the tasks required at the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Have extensive knowledge of Sake, and all its service standards.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Successfully perform opening and closing procedures established for the assigned outlet.
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  • Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  • Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
  • Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled.
  • Undertake reasonable tasks and secondary duties as assigned by the Department Head.
  • Respond to any changes in the department as dictated by the hotel management.
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Perform any other assigned reasonable duties and responsibilities as assigned.
  • Project at all times a positive and motivated attitude and exercise self-control.
  • Have an excellent understanding of food in general, ingredients and preparations to ensure the right beverages can be recommended, with a strong focus on Sake sales.
  • Have an excellent understanding of today’s sake trends and ratings, as well as understanding of the business and regularly developing further to gain greater knowledge.
  • Have an ability to transfer knowledge on sake, and all the traditional methods that apply for consuming this beverage.
  • Have an excellent understanding of wines, the wine service and is able to hold trainings to the team to encourage sales.
  • Be able to control stocks, produce efficient costing of wines and sake, as well as perform excellent recommendations to guests.
  • Be knowledgeable about Wine Service and Wine production.
  • Be knowledgeable about Sake service and sake production.
  • Be fully knowledgeable about grapes and grape varieties.
  • Have accomplished all internal wine trainings offered by the hotel.

Skills & Qualifications

  • Certification as a Sommelier or a degree in hospitality will be an advantage.
  • Previous experience as Sommelier in a standalone restaurant is required, resort experience is preferred.
  • Strong interpersonal and sales skills
  • Good verbal and written communication skills

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