Sales Administrative Assistant - Client: Packaging

Department: Boutique Client

Location: Global+

Compensation: $5.00 / hour

Description

About the Role
Our client is a well-established US-based manufacturing company with over 30 years of experience in providing packaging solutions. They serve a diverse customer base across North America, Europe, and Asia, with nearly 100% of their production based in the USA. The company prides itself on maintaining high ethical standards and delivering exceptional customer service to clients of all sizes.

Why does this role exist?
This position exists to streamline administrative operations and enhance the efficiency of the executive team's day-to-day activities. The role serves as a critical link between the sales team and customer communications, managing everything from email correspondence to quote tracking while ensuring smooth operational workflow through CRM management and shipping coordination.

The Impact you'll make

Customer Communication Management

• Process and prioritize incoming email requests


• Track customer quotes and follow up on pending responses


• Maintain professional correspondence with clients

CRM Administration

• Update and maintain Zoho CRM database


• Ensure accurate documentation of customer interactions


• Track sales pipeline progress

Logistics Coordination

• Set up freight shipments


• Prepare and process shipping documents


• Coordinate with shipping partners

Executive Support

• Create and maintain reports and presentations


• Monitor and manage deadlines


• Provide administrative support to the executive team

Skills, Knowledge and Expertise

Required Qualifications:

• Minimum 2 years of experience in an administrative support role


• Proven experience with CRM systems, specifically Zoho


• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook)


• Experience in shipping documentation and freight coordination


• Strong track record of email management and customer communication


• WFH Set-Up:
  
  
  
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  
  
  • Internet speed of at least 40MBPS
  
  
  • Headset with an extended mic that has noise cancellation and a webcam
  
  
  • Back-up computer and internet connection
  
  
  • Quiet, dedicated workspace at home
  
  
  
  
  
  

Your superpowers are...

• Expert-level Microsoft Office Suite proficiency


• Strong CRM management capabilities


• Excellent written and verbal communication


• Advanced organizational and documentation skills


• Exceptional attention to detail


• Strong problem-solving abilities


• Proactive mindset


• Ability to work independently


• Outstanding time management

You should apply if...

• You thrive in a fast-paced environment where multitasking is essential


• You take ownership of your responsibilities and show initiative


• You're detail-oriented and take pride in maintaining accurate records


• You're adaptable and can quickly adjust to changing priorities


• You value integrity and building strong professional relationships


• You're comfortable working independently while maintaining strong team communication

What to expect...

• 
  Working hours: US Business Hours, 40 hours a week, Monday to Friday, 8:00 AM - 5:00 PM EST


• 
  Salary rate: $5 per hour


• 
  Training Program:
  
  
  
  • 5-day comprehensive onboarding program
  
  
  • Day 1: Tool and credential setup
  
  
  • Days 2-5: Shadowing sessions with team leaders
  
  
  • Ongoing support and guidance from the sales director
  
  
  
  
  
  

Benefits