Sales and Service Officer
VerifiedJobs.ae
Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Requirements
Job Description
To be successful in the role, you should meet the following requirements:
Knowledge & Experience
Job Description
To be successful in the role, you should meet the following requirements:
Knowledge & Experience
- Proven ability in customer service and building customer relationships
- Ability to identify customer needs and influence customers to take appropriate action to meet their needs
- An understanding of HSBCs Credit Policy and Lending Guidelines
- A broad knowledge of financial planning and defining customer needs
- An understanding of the needs of the mass affluent customer segment in general
- A full understanding of referral processes
- An understanding of the Premier, Advance and Personal Banking Propositions
- Bachelor's Degree
- Excellent customer service skills
- Strong verbal and written communication skills
- Customer driven with a strong focus on quality of service
- Proven ability in making lending decisions in accordance with bank policy and guidelines
- A clear understanding of how value is created within the Premium segment, both for customers and the bank
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