Sales and Service Officer

VerifiedJobs.ae


Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
Requirements

Job Description

To be successful in the role, you should meet the following requirements:

Knowledge & Experience

  • Proven ability in customer service and building customer relationships
  • Ability to identify customer needs and influence customers to take appropriate action to meet their needs
  • An understanding of HSBCs Credit Policy and Lending Guidelines
  • A broad knowledge of financial planning and defining customer needs
  • An understanding of the needs of the mass affluent customer segment in general
  • A full understanding of referral processes
  • An understanding of the Premier, Advance and Personal Banking Propositions
  • Bachelor's Degree

Skills

  • Excellent customer service skills
  • Strong verbal and written communication skills
  • Customer driven with a strong focus on quality of service
  • Proven ability in making lending decisions in accordance with bank policy and guidelines
  • A clear understanding of how value is created within the Premium segment, both for customers and the bank

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