Sales Associate
Richemont
Date: 3 weeks ago
City: Dubai
Contract type: Full time
A SALES ASSOCIATE is an ambassador of the Maison, in charge of welcoming every guest.
He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
A Client Relationship Owner
He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
A Client Relationship Owner
- Delivers exceptional Customer Service and Takes pride in Developing long-term relationships
- Is aware of CRM targets and actively engages in all actions to reach them
- Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
- Consistently captures client data and takes notes of all qualitative information
- Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
- Has at heart to offer excellent customer service and delivers strong business performance
- Uses all omnichannel services available to grow sales
- Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
- Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
- Consistently works to achieve given sales, KPIs and CRM targets
- Is aware of local trading environment and competitors’ activities
- Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
- Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
- Implements all guidelines related to store and BOH management and participates in inventories
- Supports after sales clients and follows up to ensure impeccable after sales service
- Complies with established Richemont policies and standards
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