Sales Consultant - Luxury Jewelry - Russian & Arabic Speakers

Al Tayer Insignia


Date: 3 weeks ago
City: Dubai
Contract type: Full time
  • Job Purpose

     • To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty

    Job Requirements
     Education/Certification and Continued Education

    • High school qualification

    • 3 to 4 years retail sales or customer service experience ideally in Luxury Jewelry

    Essential Roles and Responsibilities
     Functional Roles and Responsibilities

    • Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.

    • Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale

    • Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.

    • Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.

    • Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.

    • Maintain personal grooming standards as advised by the Store Manager.

    • Maintain clean and organized display, fitting rooms and stock areas.

    • Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.

    • Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.

    • Recruit customers for the database, accurately entering their details on the POS system.

    • Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

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