Sales Coordinator - UAE National

Hyatt

Date: 2 weeks ago

City: Abu Dhabi

Contract type: Full time

Operational

Main Duties and Responsibilities:

To ensure own knowledge and understanding of Envision is up to date.
To develop a good knowledge of Opera front office & reservations systems in order to be competent in checking bedroom & room type availability.
Develop and maintain close working relationship with operational departments.
Maintain confidentiality on work issues.
Provide accurate and timely & handovers to front office complete with rooming list, breakfast vouchers and welcome letters.
Liaison with Immigration to obtain necessary visas for the guests.
To develop an organized and efficient system for managing administration paper work including records, reports, budgets, traces, follow up and other documentation so as they can be found quickly and easily.
To ensure that an accurate and efficient filing system (electronic & manual) is maintained at all times.
To exercise due care and professionalism in handling telephone enquiries, and to provide a positive first impression of Park Hyatt Abu Dhabi in the form by adopting customer centered friendly tone.
To ensure that all agreements (sales contracts) follow the established hotel policies and procedures and are based on sound commercial judgment.
To develop professional conference and incentive sales proposals that win business for Park Hyatt Abu Dhabi.
To ensure correct booking procedures are applied in relation to group room allocations, meeting set-ups, catering terms and contractual agreements.
To organize and coordinate the pre-convention meeting in conjunction with respective sales/convention manager.
To review function rooms blocked by you weekly to ensure that all business on the books is “live” and traced, tracked for confirmation.
To ensure that changes in product status are reflected with change in the hotel Net Delphi database system, in a timely manner.
Liaise with sales account managers on any corporate or group issues and action as required, maintaining communication internally.
Work with Sales managers to create positive & professional relationships with clients.
To ensure that the catering/convention service team projects a warm, professional and welcome image.
Marketing
Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
Be aware of community, business, political and social factors that may affect the hotel’s financial performance.
Personnel
Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Administration
Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
Establishes an efficient trace File to ensure that all business booked is properly tracked.
Assists in consolidating and preparing Sales report.

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