Sales Development Representative (Dubai)

Job Description:

Imagine a world where every interaction feels effortless. At CM.com, we’re making that vision a reality by placing AI at the core of everything we do.

The world has never innovated as quickly as it is today, and CM.com is at the forefront of innovation again. From the SMS or WhatsApp messages you receive to the tickets you grab for your favorite festival or the chatbot that helps you solve a problem—our solutions are transforming the way businesses and people connect.

Now, we’re looking for a Sales Development Representative to join our Dubai team and help us shape the future of customer service, marketing automation, and AI solutions!

What you will do

As a Sales Development Representative, you’ll join an ambitious team dedicated to driving opportunities and closing deals. Your mission? To become an expert in the innovative products we offer, such as customer service solutions, marketing automation tools, and conversational AI technologies. By building trust and acting as a strategic advisor to leads and prospects, you’ll create a funnel of opportunities that fuels our growth.

Your Responsibilities

• Market Exploration: Research and analyze market trends to identify new business opportunities across the MENA region, focusing on enterprise customers and sector-specific prospects. Stay informed about the latest developments in the marketplace and competitor activities.
• Pipeline Building: Generate, nurture, and manage a strong sales pipeline. Forecast monthly sales and prioritize activities to ensure maximum productivity and sales growth.
• Customer Engagement: Identify and onboard new enterprise customers, educating them about our product portfolio and complementary services. Act as a trusted advisor by understanding their needs and positioning our solutions effectively.
• Collaboration: Work closely with internal teams, including customer success, technical, and professional services, to ensure a smooth onboarding and implementation process for new customers. Coordinate with customers and partners to create and execute business plans that meet sales goals.
• Presentations & Demos: Deliver compelling customer presentations and product demonstrations to showcase the value of our solutions.
• Sales Enablement: Develop sales proposals, quotations, and pricing strategies in collaboration with internal teams. Assist in partner marketing activities such as sales meetings, tradeshows, conferences, and other promotional events.
• CRM Management: Maintain an up-to-date customer and contact database in Salesforce CRM. Manage all incoming customer inquiries through Salesforce and the MSC live agent platform.
  
  

Requirements:

If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.

Feel connected to our CM.com shared values

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.
• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.
• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.
• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change
  
  

Additionally, you ideally have

• A bachelor’s or master’s degree in Sales, Marketing or a similar field of work
• Gained some experience in a sales/business development role with a focus on B2B outbound prospecting
• Worked with Salesforce
• Excellent written and verbal communication skills
• Fluency in English
  
  

At CM.com, we are proud of our unique company culture. To keep our culture alive, we love working from the office. We advise to check if you live within reasonable commuting distance of our Dubai office before applying.

Why join CM.com?

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com Club Member, you'll unlock the following benefits:

• Join the club: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.
• Health Insurance: We provide health insurance for you and your dependents
• Value for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses
• Workplace: Equipped workplace at the office, a Dell Windows or Apple Macbook Laptop and we will cover your phone costs;
• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.
  
  

Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs.

About CM.com

Founded in 1999, CM.com has grown into a global leader in conversational commerce, with solutions spanning Connect, Pay, Live, and Engage. Our mission is simple: to make life easier for businesses and their customers through cutting-edge technology.

Our ambition is to be an AI First company, meaning we don’t just use technology; we live it. CM.com is the place for innovators who share our enthusiasm for AI—whether they're powering up our products or transforming our own operations. If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.