Sales Manager (EKH) - (Emiratization)

Job Purpose

Emirates Holidays is the tour operation of our Airline. We are committed to extending our high-quality on-board experience from the air to the ground. With over 20 years of experience in the travel industry our Emirates Holidays team is passionate about creating the finest travel experiences and connecting our customers to exclusive resorts and beautiful locations around the World!

Efficiently manage the Sales and Revenue activities of the Emirates Holidays (EKH), within key government, corporate and education accounts. Continuously evaluate the performance of these accounts and make sure the Closed User Group Online (CUGO) deals and business proposals are in line to secure incremental revenue from online and offline sales channels.

In This Role, You Will

• In collaboration with UAE Sales, plan and implement joint sales activities and business meetings to make sure EKH strategies are continuously aligned with the airline.
• Design and Implement a segment to focus on `Emiratizations and `UAE Based Women's Associations and Clubs. Work closely with Corporate Communications Marketing and Brand (CCM&B), Pricing, Retail, R&CC and E-Commerce on personalising products and communications to cater to this segment.
• Generate leads and drive traffic from UAE-based schools and universities. Identify, propose and implement personalised offerings for Faculty and Students.
• Organise events, presentations and roadshows for these accounts to showcase EKH products and services. Ensure all activities are planned to strongly position the brand and captivate the targeted audience.
• Ensure that product, promotion plans and sales strategies are understood and implemented by the sales team, and ensure the implementation of processes & procedures run smoothly to increase the efficiency of EKH operations.
• Monitor the changing market situations, and continuously adapt the business strategy to meet market conditions and future challenges. Track competitor activity and recommend changes in processes, pricing, systems, and strategies to address business growth needs. Independently research retail travel market trends and customer buying behaviours to support EKH in formulating the sales strategies.
• Constantly monitor service levels to ensure that EKH delivers the highest level of service to its internal & external customers. Thereby maximising revenues for the department by upselling and cross selling the right product and enhance the overall customer experience.
• Support the EKH management team in driving tactical promotions that will impact the overall sales and revenue. Provide management monthly reports based on market intelligence and customers desire and include the return of investment of the various initiatives.
• Analyse and report on the segments KPI?s to drive performance efficiencies and ensure that the return of investment justifies the overall operations and business continuity. Continuously look at new segments to increase Emirates Holidays footprint and market share.
• Coach and mentor the team to help them develop their skills by concentrating on strengths, identifying positive behaviour and encouraging continuous learning. Conduct performance reviews to support the team in keeping track of their development.
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• Qualifications: Degree or Honours (12+3 or equivalent).
• Experience: 5+ years in commercial/Sales/Reservations/Ticketing.
• Experience of Tour Operating/Travel Agency Sales Experience OR commercial/Sales Tours (Inbound).
• Experience handling the entire process of implementing both existing and new business.
  
  

Knowledge/Skills

• A proven track record in sales.
• Thorough knowledge of the IATA rules and regulations.
• Must be able to work independently within present guidelines and be result oriented. Capable of adapting to constantly changing markets.
• Ability to negotiate with people at all levels, including at a senior level.
• Excellent communication skills and a good working knowledge of Arabic.
  
  

At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. so if you're looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.