Sales Manager – Food & Beverage

Mandarin Oriental Hotel Group


Date: 3 hours ago
City: Dubai
Contract type: Full time
An ideal candidate must have a minimum of 2 years of luxury sales experience in hospitality, luxury goods or, strategic partnership management, good understanding of F&B concepts and whom to market to, strong relationships with luxury brands across all segments. Previous experience in the GCC is an advantage.

Responsibilities

  • Acquire, develop, and manage local and international corporate, event planners, and individual guest accounts with a focus on group bookings and restaurant buyouts.
  • Form strong business relationships with key clients in sectors such as luxury goods, fashion, automotive, finance, consulting, and others to expand the network of potential group bookings.
  • Collaborate with event planners and clients to create tailored dining experiences for large-scale events, ensuring seamless execution and client satisfaction.
  • Implement and execute sales strategies, objectives, and action plans to meet and exceed predefined revenue targets for the restaurant venues.
  • Develop and leverage CRM tools to enhance client relationships, engagement, and account management.
  • Provide accurate and timely reporting on segment and account performance, identifying opportunities to improve revenue or mitigate potential shortfalls.
  • Monitor market trends, competitor activities, and industry developments to identify threats and opportunities for the restaurant venues.
  • Ensure that selling strategies and negotiation practices align with the overall goals of the resort's Food & Beverage department.
  • Act as an ambassador of the hotel's dining experiences, representing the brand at external events and industry functions.
  • Maintain up-to-date knowledge of all corporate and hotel policies, including standard operating procedures, and ensure compliance within the team.
  • Support the hotel’s learning and development initiatives, including on-the-job training for team members, to foster professional growth and excellence.
  • Uphold the highest standards of confidentiality and data protection concerning guest and client information.
  • Adhere to all policies and procedures related to Safe, Sound, and Sustainable practices at Mandarin Oriental.
  • Ensure compliance with the Mandarin Oriental Hotel Group's Social Media Policy and represent the brand responsibly on digital platforms.
  • Promote a culture of inclusivity and respect within the team, adhering to the hotel's zero-tolerance policy on harassment and discrimination.
  • Build and maintain files of key accounts, ensuring accurate and detailed account management in the system.
  • Conduct site visits and client entertainment to showcase the resort's dining offerings and enhance client relationships.
  • Support customer loyalty by delivering service excellence throughout each stage of the customer experience, increasing repeat business opportunities.
  • Handle guest complaints and feedback professionally, aiming to resolve issues promptly to maintain strong client relationships.
  • Participate in weekly and monthly department meetings, providing market insights and customer feedback to inform strategic decisions.
  • Cross-sell opportunities within the Mandarin Oriental Hotel Group portfolio to maximize client engagement through initiatives like the MObilise program.
  • Ensure all client requests and inquiries are handled efficiently and within the specified timeframe.

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