Sales Operations Manager, Parameta Solutions (Dubai)

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Parameta Solutions

Parameta Solutions is the Data & Analytics division of TP ICAP Group. The business provides clients with unbiased OTC content and proprietary data, in-depth insights across price discovery, risk management, benchmark and indices, and pre and post-trade analytics. Its post-trade solutions offering helps market participants control their counterparty and regulatory risks through a growing range of tools that manage balance-sheet exposure, as well as compression and optimisation services. The Data & Analytics division includes the following brands: Tullett Prebon Information, PVM Data Services, ICAP Information and Burton-Taylor Consulting.

Role Overview

The Sales Operations Manager plays a pivotal role in driving operational efficiency and effectiveness across the sales organization. This role is responsible for optimizing sales processes, enabling data-driven decision-making, managing key sales tools and systems, supporting territory planning and quota management, and ensuring alignment between cross-functional teams. The ideal candidate is analytical, process-oriented, and experienced in leading high-impact projects that empower sales teams to achieve and exceed their goals.

Key Responsibilities

CRM & Sales Tools Management

• Administer CRM platforms i.e., Salesforce CPQ, ensuring data accuracy and process compliance.
• Implement CPQ best practices to streamline quoting, pricing, and approval workflows. Collaborate with Salesforce development teams to enhance the lead-to-cash process and automate key workflows.
• Evaluate and implement new tools and technologies to improve productivity and forecasting accuracy.
• Collaborate with Sales and IT teams to ensure seamless integration and user adoption of sales tools.
  
  

Sales Process Optimization

• Design, implement, and continuously improve scalable sales processes and workflows.
• Monitor pipeline health, conversion rates, and sales velocity to identify areas of improvement.
• Present regular performance reviews to leadership and recommend actions based on data-driven insights.
  
  

Cross-Functional Collaboration

• Serve as the liaison between Sales, Marketing, Finance, FP&A, Billing, and Client Success to ensure alignment on goals and processes.
• Coordinate sales enablement initiatives including onboarding, training, and resource development.
  
  

Team Leadership

• Lead and mentor a team of Sales Operations Analysts or Specialists.
• Foster a culture of performance, accountability, and innovation.
• Prepare team members to become subject matter experts.
  
  

Support for Planning & Forecasting

• Collaborate with Finance and FP&A teams to support annual planning, forecasting, and performance tracking.
• Provide data-driven insights and reporting to aid in strategic decision-making.
• Assist in territory mapping and quota modelling as needed.
  
  

Experience / Competences
Essential

• Minimum Bachelor's degree is required.
• Proven expertise in Salesforce CPQ and CRM administration, must understand salesforce architecture and best practices.
• Demonstrated analytical and problem-solving skills with a data-driven mindset.
• Excellent communication and collaboration abilities across cross-functional teams.
• Understanding of sales processes and performance metrics.
• Experience in managing or mentoring a team.
  
  

Desired

• Extensive years of experience in a sales operations & leadership roles.
• Salesforce Admin certification(s)
• Familiarity with data analytics tools such as Power BI or Tableau.
• Experience working in financial services or data analytics industry.
• MBA or advanced degree is a plus.
  
  

Band & Level:

• Professional / 5
  
  

#PARAMETA

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

United Arab Emirates - Central Park Towers - Dubai