Sales & Service Support

Hermès


Date: 2 weeks ago
City: Dubai
Contract type: Full time
Main Responsibilities

  • Provide a professional and warm welcome to the customer and acknowledge them as soon as they enter the store
  • Make the customer feel comfortable by initiating a conversation that allows them to express the purpose for their visit to the store
  • Redirect the customer to the relevant department when needed (i.e. after-sales, exchanges, and return)
  • Communicate with the sales team to ensure a smooth and professional handover of the customer to the nearest sales advisor or cashier available
  • Ensure a professional farewell to the customer
  • Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback
  • Strategizing and monitoring the daily activities of customer service operations.
  • Assisting customer service staff with duties where required
  • Training staff in areas of customer service and company policies
  • Managing cashier coverage and customer flow to ensure proficient customer service.
  • Investigating and solving customer service complaints
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers
  • Maintaining documentation pertaining to customer service department activities
  • Performing additional duties where needed

Teamwork:

  • Interactive and positive participation in all morning briefings and team meetings to optimize teamwork and problem solving
  • Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team
  • Share positive ideas and experiences with colleagues
  • Build effective relationships using appropriate verbal and non-verbal communication with other staff and customers

REQUIREMENTS

  • Previous experience in a retail support, stockroom, or operational role, ideally in retail luxury environment
  • Familiarity with inventory management systems, stock processes, and operational best practices
  • Strong organizational skills with attention to detail and ability to multitask
  • Excellent communication and teamwork skills to support seamless coordination with store teams

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