Sales Supervisor (Emiratization Program) (171123)

Sales Supervisor (Emiratization Program)

Sales and Marketing, Shangri-La Hotel, Qaryat al Beri, Abu Dhabi

We have a great opportunity for Sales Supervisor (Emiratization Program) to join our Sales and Marketing Department. The selected candidate will have the opportunity to be fully immersed in the area, learning at different levels of responsibility, and working with a team.

What are we looking for?

A warm and friendly personality.
Positive outlook and can-do attitude
Great teamwork skills and attention to detail
Desire to always deliver the Shangri-La experience.
Efficiency and punctuality. Flexible schedule with the ability to work all shifts, weekends and holidays
Previous customer service and/or customer service and sales experience in luxury hospitality/customer service is a plus.
Lives and breathes the Shangri-La Values.

What will you do?

Coordination of the sales and operations process including external and internal documentation preparation and distribution, such as proposal letter, corporate and travel agent contracts etc.
Taking inquiries of individual reservation requests. Answering client questions regarding their account or sales products.
Attend and participate in sales meetings, assist with corporate sales trip preparation.
Maintaining supplies of sales presentation materials, including slides and brochures.
Handle and coordinate site inspections, service group or road show needs.
Analysing guest / customer data to optimize sales efforts and better identify potential customers
Coordinating training and scheduling for sales staff.
Adhere to Shangri-La Swales and Marketing standards policy
Be prepared to assist other Shangri-La colleagues/departments in a thoughtful manner.
Be an ambassador for the brand.
Empathetically listen to client queries/complaints and work with colleagues/management to find solutions.

Shangri-La Hotel, Qaryat al Beri, Abu Dhabi

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.