Sales Support

Résumé du poste

The Sales Support role is integral to maintaining smooth operations and ensuring client satisfaction within the sales team. This position involves providing exceptional support to clients and Account Managers, managing projects efficiently, and overseeing order management processes. The ideal candidate will possess strong communication and organizational skills, attention to detail, and the ability to work collaboratively across various internal divisions.

Job Requirements

• Education: University degree.
• Experience: Minimum of 5+ years in a sales support or customer service role, preferably within the fragrance or cosmetics industry.
• Technical Skills: Proficiency in Microsoft Office Suite and other relevant software. Familiarized with SAP.
• Language Skills: Excellent verbal and written communication skills in English; additional languages are a plus.
• Financial Skills: Quotes/ pricing/ budgeting & forecasting processes.
  
  

Skills

Communication

• Client and Account Manager Support: Provide exceptional support to clients and Account Managers, maintaining harmonious working relationships.
• Email Management: Respond to internal and external emails promptly, forwarding them to Account Managers as needed.
• Internal Liaison: Collaborate with various internal divisions and utilize different systems to complete daily tasks.
• Work Tracking: Maintain well-organized work tracking files.
• Complaint Handling: Handle and escalate customer complaints to the respective division with a clear and accurate overview.
• Reporting: Provide precise reports to Account Managers when needed, such as order status, projects, sampling, etc.
  
  

Project Management

• Project Loading: Load projects into company software based on Account Manager briefs. Tasks include purchasing project-related benchmarks, supporting evaluators on shipping samples to other Creative Centers, updating projects as per Account Manager instructions, requesting bases for line extensions, registering commercial wins, and adding team members.
• Sample Requests: Load sample requests through SAP following evaluator submissions.
• Price Letters: Create price letters.
• Sample Shipments: Book sample shipments through FedEx (local) and DHL (international), tracking them until successfully delivered to the client. Escalate issues with Account Managers and courier providers if necessary.
• Product Codes: Request internal product codes for approved fragrances.
  
  

Order Management

• Technical Documents: Request technical documents following client requests.
• SAP Usage: Use SAP for fragrance and price registration.
• Specs Loading: Load specs on new fragrances for QC checks.
• Coordination: Coordinate with Customer Service in the manufacturing plant to ensure all necessary steps are completed on time to release orders at the earliest.
• Order Tracking: Keep track of order status throughout the entire process, escalating issues with Account Managers if there are delays.
• Customer Master Data: Communicate with CMD to load/update accounts.
  
  

Nous sommes un leader mondial en matière de goût, de parfum et de nutrition, offrant à nos clients une gamme plus large de solutions naturelles et accélérant notre stratégie de croissance. Chez IFF, nous pensons que votre caractère unique libère notre potentiel. Nous valorisons la diversité de l’origine ethnique, de l’origine nationale, de la race, de l’âge, du sexe ou du statut d’ancien combattant. Nous nous efforçons de créer un lieu de travail inclusif qui permet à chacun de nos collègues d'apporter son authenticité au travail, quelles que soient sa religion, son identité de genre et son identité de genre. expression, orientation sexuelle ou handicap.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more