Security Team Leader - Waterpark
Hyatt
Date: 9 hours ago
City: Dubai
Contract type: Full time
Main Duties And Responsibilities
Customer Service
Minimum 2 years work experience as Assistant Security Manager, or Senior Security Officer in larger operation and Amusement / Waterpark
Good practical, operational and adequate administrative skills are an asset.
Customer Service
- Assist in ensuring that department Colleagues deliver the brand promise and provide exceptional Guest service at all times.
- Ensure that Colleagues also provide excellent service to internal customers in other departments as appropriate.
- Handle all Guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintain positive Guest and Colleague interactions with good working relationships.
- Maximize Colleague productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the Guests.
- Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
- Ensure new technology and equipment are embraced, improving productivity while taking work out of the system.
- Ensure the Security Officers are at areas of their assignment at all times.
- Ensure patrol been carried out in all public areas, restaurants, offices, plant rooms and all other areas of the park, ensuring safety, security and comfort of all Guests and Colleagues.
- Ensure that all Security Colleagues look out for any suspicious loiterers or articles.
- Patrol public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
- Assist the Security Assistant Manager during the tour of duty.
- Conduct enquiries and check on all security and fire related incidents and submit initial reports.
- Conduct roll-call/daily briefing during each shift on the park’s activities/functions of the day to the security officers 15 minutes before the commencement of their duties.
- Assist/Organize the Security Fire Fighting Team in the event of an emergency.
- Ensure all Fire Exits are clear from obstruction at all times.
- Assist management and enforcement offices in emergency situations.
- Assist in the investigation of any accidents and security incidents involving Guest and Colleagues.
- Question any suspicious character in a polite manner; Refuse entry if the subject is not able to provide reasonable reply; Requests for assistance immediately if the situation arises.
- Assist in Colleague bag checks and periodic locker searches and ensure that they are carried out according to the park’s Policy and Procedure.
- Monitor and control the movement of all Colleagues leaving or entering the park through the Colleague entrance.
- Be fully conversant with every detail of the park layout and the location and functions of:
- Sprinkler system and smoke detectors.
- Firefighting equipment and emergency exits.
- Fire control room and fire indicator panels.
- Emergency evacuation / public address systems.
- Emergency assembly area outside the park.
- Fire / bomb threat and security procedures.
- Elevator intercom operations system. o Emergency phone numbers.
- Radio call signs and radio communication procedures.
- CCTV operations and system abilities.
- Morse watchman key operations.
- Electronic occurrence book management system.
- Lost & Found management process.
- Key control & distribution process.
- Lifts - emergency phone numbers.
- First Aid equipment.
- Closely supervise the department Colleagues in the performance of their duties, ensuring this is in accordance with policies and procedures and applicable laws.
- Oversee the punctuality and appearance of all Colleagues, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the park and department’s grooming standards.
- Develop the skills and effectiveness of all Colleagues through appropriate training, coaching, and/or mentoring.
- Assist in the training of Colleagues, ensuring they have the necessary skills to perform their duties with maximum efficiency.
- Supervise the Colleagues within the department, ensuring the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.
- Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics.
- Ensure Colleagues have a complete understanding of and adhere to Colleague rules and regulations.
- Ensure Colleagues follow all park, company, and local rules, policies, and regulations relating to fire and hazard safety, and security.
- Record all occurrences of security interest in the Logbook for the information of the security Colleague and management.
- Understand and strictly adhere to the Rules & Regulations established in the Colleagues Handbook and the park’s policy on fire, hygiene, health, and safety.
- Report for duty punctually, wearing the correct uniform and nametag at all times.
- Maintain a high standard of personal appearance and hygiene at all times.
- Maintain a good rapport and working relationship with Colleague in all other departments.
- Attend and contribute to all Colleague meetings, Departmental, Park, and Hotel training schedules, and other related activities.
- Fully support the Departmental Trainers function in the Department assigned.
- Undertake any reasonable tasks and secondary duties as assigned by the Security Assistant Manager, Water Park.
- Respond to any changes in the department function as dictated by the park.
- Project at all times a positive and motivated attitude and exercise self-control.
- Have a complete understanding of the Department Operations Manual and Policies and Procedures.
- Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
- Carry out any other reasonable duties and responsibilities assigned.
Minimum 2 years work experience as Assistant Security Manager, or Senior Security Officer in larger operation and Amusement / Waterpark
Good practical, operational and adequate administrative skills are an asset.
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