Senior Account Manager

Core42, a leader in AI-powered cloud and digital infrastructure, is driving transformative technology solutions globally. Leveraging advanced resources and partnerships, Core42 empowers clients to harness sovereign AI infrastructure, particularly in sectors with stringent regulatory needs. With a mission to redefine digital transformation, we combine sovereign capabilities with scalable, high-performance compute infrastructure, positioning ourselves at the forefront of AI innovation in the Middle East and beyond.

Provide strategic direction, accountability & vision for designated Core42 clients—planning budgets, managing projects, setting goals, identifying additional business opportunities, and ensuring exceptional client satisfaction.

Responsibilities

• Manage all aspects of client business, providing exceptional client service, while maximizing profitability by identifying opportunities to upsell and cross-sell Core42’s range of Digital Transformation solution
• Recommend budgets, and monitor financial performance versus the budget so that the business is aware of forecasted revenues
• Maximize penetration of Core42’s solutions and product offerings among large existing clients, as well as new prospects.
• Design short and long-term growth strategies, as well as prepare execution plans to achieve & surpass targets
• Build and sustain long-term client relationships by understanding their business needs, strategies and vision, and recommending relevant digital transformation solution
• Serve as the key point of contact for key accounts and customer stakeholders.
• Bring consulting skills and capabilities to the table by advising internal resources on pre-sale, sale, and delivery strategies & tactics.
• Assist vertical leads in identifying clients and departments that require change management to adapt to new technolog
• Ensure adherence to expected performance levels and proactively identify new requirements for all key client
• Manage account profitability and monitor performance targets by proactively identifying new opportunities for growth.
• Support key clients in their Digital Transformation journey by becoming their trusted partners.
• Monitor customer NPS, generate customer insights and develop strategies to promote customer advocacy.
• Win and close key Digital Transformation projects within each designated account, while achieving significant overall growth across the client portfolio.
  
  

Qualifications

• Bachelor’s Degree in Computer Science, Social Science, Business Management, or equivalent
• Experience with related advisory services, management, or technical consultancy
• ITIL v3 Practitioner or v4 Foundation preferred
• 10+ years of experience in a client servicing or partner relationship role
• Knowledge of Digital Transformation, Smart Cities / Nations, Cloud, and Cyber Security
• Understanding of partnership processes & industry best practices
• Strong stakeholder management skills\
• Execllent communication and interpersonal skills
• Excellent analytical and quantitative thinking skills
  
  

What Working At Core42 Offers

With a diverse team of 1,100+ employees from 68 nationalities, we foster an inclusive, innovative and collaborative environment. At Core42, we foster a culture grounded in trust, accountability and high performance. We are united by our values: Grit, where we overcome challenges with resilience and determination, Passion, which drives us to pursue excellence in everything we do, and Impact, as we aim to inspire progress and create meaningful change. Our team members thrive in an environment where each person’s contributions propel us forward, and together, we commit to achieving extraordinary results.

• Competitive Salary: Attractive salary package based on your skills and experience
• Yearly Bonus: Performance-based annual bonus
• Exclusive Discount Cards: Special benefits with Esaad and Fazaa cards for a wide range of services
• Premium Family Insurance: Comprehensive health coverage, including dental, vision and life insurance for you and your family
• Learning & Development: Access to top-tier learning platforms to grow at your own pace with unlimited access to premium courses.