Senior Account Manager

Role Overview

JOB DESCRIPTION

The Senior Account Manager plays a pivotal role in leading client relationships, overseeing strategic initiatives, and ensuring the successful execution of public affairs and communications programs. This role involves managing day-to-day client interactions, guiding internal teams, and delivering high-quality, insight-driven work. The Senior Account Manager is expected to demonstrate strong leadership, strategic thinking, and communication skills, while mentoring junior team members and contributing to business development efforts.

Primary Duties And Responsibilities

• Lead client accounts with minimal supervision, acting as the primary point of contact and trusted advisor.
• Develop and oversee strategic plans, stakeholder engagement strategies, executive positioning, and other key deliverables.
• Manage and mentor junior team members, providing guidance and quality assurance on client work.
• Drive the development of proposals and credential packages, ensuring alignment with client needs and APCO’s capabilities.
• Facilitate and lead client meetings, offering strategic counsel and actionable recommendations.
• Maintain proactive communication with clients, anticipating needs and addressing issues independently.
• Monitor industry trends and client-relevant developments to inform strategy and provide timely insights.
• Ensure high-quality execution of public affairs and communications materials with minimal oversight.
• Identify opportunities for client growth and contribute to business development initiatives.
• Represent the company at external events, building relationships and expanding sector knowledge.
• Collaborate with internal teams to manage utilization, project timelines, and resource allocation.
• Demonstrate a strong client service ethic and uphold professional standards in all interactions.
• Foster a culture of continuous learning and development within the team.
  
  

Requirements

• Bachelor’s degree in Mass Communication, International Relations, Public Relations, or a related field.
• 4+ years of relevant experience in public affairs, communications, or client management.
• Proven ability to lead client accounts and manage cross-functional teams.
• Excellent written and verbal communication skills.
• Strong analytical, research, and presentation skills.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Exceptional organizational and time management skills with attention to detail.
• Strategic thinker with a proactive, solution-oriented mindset.
• Demonstrated initiative, flexibility, and resilience.
• Service-oriented attitude and ability to build strong client relationships.
• Commitment to professional growth and sector knowledge.
  
  

Careers at APCO

Through our recruitment, hiring and retention efforts, APCO is committed to building teams to bring the best possible expertise and robust perspectives to our clients. We embrace differences in experience, viewpoint and ideas, starting with our values and extending to our behaviors, policies and practices. We aim to create a positive work experience and welcoming environment where everyone feels they belong and can thrive.