Senior Administrator – (Billing & Finance)

Job Purpose

Part of the Emirates Group, Arabian Adventures is far more than an award-winning provider of desert safaris in Dubai. We're equipped to provide a wide range of exclusive tailor-made services - from planning, contracting hotel space, transfers, arrivals and in-resort assistance, to organising excursions and safaris and managing events.

As a Senior Administrator you will plan and execute the comprehensive administration support required for the department section functions to the required standards as per company policy, standards and procedures. Coordinate with or supervise a team of admin assistants to support the admin logistics of the department. The job will require a level of knowledge of the relevant department/section and a thorough knowledge of the administration systems.

In This Role You Will

• Plan, oversee and coordinate the administration workload in accordance with operational requirements. Ensure workload is shared and distributed evenly and wherever necessary prioritised to meet urgent requirements.
• Monitor, control and interpret all relevant administration documentation to ensure correct policy, standards and procedures are being applied and adhered to. Ensure relevant information is communicated to the required stakeholders and other sections as required. Maintain a prompt system for acceptance and delivery of admin documents.
• Oversee the implementation and functioning of admin systems through close coordination with the IT support teams. Generate reports, ensure admin systems are utilised effectively to collate analyse and retrieve data and that any issues are addressed with respective stakeholders.
• Resolve issues arising from the queries and complaints from customers, staff and stakeholders in order to provide a high level of customer service for admin related issues and retain customer confidence.
• Oversee and collate timely processing of transactions, billing, manuals and documents, initiate update and track any follow up action required and liaise with relevant stakeholders to ensure accuracy of the above. Coordinate with external vendors where required to ensure service level agreements are tracked and adhered to.
• Maintain and support database on departments assets, supplies and facilities where required and escalate areas of concern to ensure supplies are monitored and tracked.
• Other activities may include;.
• Execute the leave distribution and manpower resource deployment for the department
• Supervise operational aspects of the administration section such as timekeeping, transportation, security access, mail handling, passes and permits and staff inductions
• Process enquiries regarding training programs and act as liaison for program manager with relevant stakeholders
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• Experience in a relevant role. Supervisory experience is preferable.
• Thorough knowledge and understanding of computer applications relevant to the role.
  
  

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers