Senior Administrator - Training
Al Ghurair
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Job Description
To ensure that all documents and information required by drivers to attend in-house and external training programs are gathered, processed and communicated to regulatory bodies in a timely fashion to ensure 100% compliance to training timelines and requirement.
Strategic
RESPONSIBILITIES
N/A
Product/Process Improvement
Education & Certifications:
To ensure that all documents and information required by drivers to attend in-house and external training programs are gathered, processed and communicated to regulatory bodies in a timely fashion to ensure 100% compliance to training timelines and requirement.
Strategic
RESPONSIBILITIES
- Enable compliance to all training requirement for our drivers.
- Managing Training reception, collecting documents, registering and responding to driver queries
- Publishing and maintaining monthly training calendar (to be published by 25th of Month for the following month)
- Confirming to all regulatory bodies' training requirement (Documents, registrations, escalations)
- Using RTA portal to accurately make payments, create reports and reconcile the same with Finance
- Manage attendance, scores and report on Mock Test candidates on daily basis
- Maintain all the training records for reporting and audit purposes
- Manage new joiner / refresher permit application errors (escalation process to Driving School within 24 hrs / RTA) and maintain accurate reports
- Manage enrolments to LMS and completions on LMS (Refresher, Corrective and RTA Induction)
- Support the team in all RTA communications and correspondence.
N/A
Product/Process Improvement
- Identify and deliver process improvements and being efficiency in current role.
Education & Certifications:
- Bachelors Degree
- Intermediate Excel + MS Forms (Reports, Charts, Formulas like VLOOKUP, And / IF function, Count IF function, Pivot tables) MS Word.
- Intermediate, Outlook PowerPoint.
- Basic.
- Skills: Customer Service, problem solving , Conflict Management, Time Management
- Technical skills: Good computer literacy Intermediate excel, MS Forms & one-drive, PPT, word & outlook, LMS (added advantage)
- Languages: English (Proficient) Urdu, Hindi (Required), Arabic (desirable).
- Attitude / Disposition: Accountable, Professional, Positive, Empathetic.
- 5 Years of Customer Service, Front office, Receptionist or similar.
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