Senior Analyst, Clinical Applications

Overview

Senior Application Analyst will provide functional support, design, oversight and guidance of the clinical applications across M42 facilities. These responsibilities include but are not limited to: developing system strategies with management and other stakeholders, conducting business needs analyses, identifying and mitigating project risks, supporting the applications users and assisting in the implementation of all clinical application projects. Participation in on-call support is required.

Responsibilities

Organizational Culture & Compliance

• Adheres to the division's policies, procedures and standards while ensuring compliance with applicable regulatory bodies.
• Contributes towards an innovative culture of continuous improvement for enhancing operational efficiency and effectiveness.
• Participates in meetings and maintains professionalism and confidentiality as per the organization's standard code of conduct.
• Completes personal performance evaluation cycle in a timely manner.
  
  

Operational Activities

• Expertise in a minimum of two healthcare clinical application modules/applications as information technology support analyst
• Expertise in Cerner Health Systems: Firstnet, PowerChart, SurgiNet, Core, CCL Reports, HNA & Security, Registration/Scheduling, PathNet & Blood Bank
• Experienced in one or more integration systems and HL7 / FSI
• Work closely with management and senior leadership in delivering results/Outcomes
• Assists in collecting and documenting workflow and gathering of requirements from various clinical stakeholders
• Ability to analyse queries as related to functionality of the clinical applications
• Ability to write clinical rules using Discern Expert
• Ability to write Registration RulesAssist with testing activities; tests new application releases in conjunction with established change control processes
  
  

Go-Live Activities

• Troubleshoot problems or questions from end-users
• Assist in prioritizing and implement changes requested from the system
  
  

Communication

• Communicates effectively with team members and maintains good inter-functional liaison to ensure smooth implementation of operational activities.
• Communicates applicable regulatory requirements in a timely and clear manner within the division.
  
  

ROLE INTERACTS DIRECTLY WITH / OPERATING NETWORK

• Line Manager : Receives directions, provides updates and collects information frequently
• Clinical and Non-Clinical Stakeholders : Obtains information and provides direction to reporting needs. ad-hoc
• Healthcare Asset ED : Report delivery/presentations. ad-hoc
  
  

COMPETENCIES

Behavioral

The behaviours outlined below should be applied when approaching the other competencies within the framework

• Communicates with Purpose - Conveys ideas and information to groups for mutual understanding, commitment and action.
• Accountability - Accepts responsibility for own actions regardless of outcomes.
• Relationships - Creates and maintains partnerships based on mutual trust, respect and purpose.
• Improve - Recommends and Implements changes to better the organization.
• Nurture and Develop - Seeks and supports development opportunities for self and others to fulfill responsibilities more effectively.
• Go Beyond Patient Expectations - Leverages caregivers, information and opportunities to exceed patient expectations.
  
  

Technical Competencies

Job Family (JF)

• Information Technology
  
  

OCCUPATIONAL HEALTH AND SAFETY (OHS)

Employees will comply with OSHMS policies, standards, and procedures affecting their work and avoid misuse of anything provided in the interests of health and safety.

• Helps in developing and establishing safety programs
• Follows established procedures and not take any shortcuts
• Assists in investigations
• Reports hazards and incidents
• Provides feedback to managers
  
  

Authority

• Stops any hazardous activity within the workplace
• Ensures consultation by the management
• Gets information, training, supervision and instruction from the management
• Participates in OSH matters such as risk assessments, PPE selections, hazard control selections, management of change process etc.
  
  

Accountability

• Reports regularly to direct manager
• For their own acts of negligence to laid down procedures
• Attends all trainings and work according to the trainings
• Abides and performs according to company and local OSH System frame works
• For safety of self and the equipment used and task performed
• Accountable to protect others who may be affected by their work
  
  

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Typical physical demands include: a high degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment, normal or corrected vision and hearing, operate audiovisual equipment used during training programs, physically move, lift and carry training equipment and materials, mobility sufficient to visit with departments or caregivers throughout MH, stand in front of an audience for up to eight (8) hours a day and lift up to 30 lbs.

Qualifications

Education

Essential

• Bachelor degree in Information Technology, Healthcare
  
  

Experience

ESSENTIAL

• 6-8 years of experience in clinical support/implementation application, healthcare operations experience of equivalent experience
• Experience in Electronic Medical systems (EMR) and associated workflow of tier1 EMR’s such as EPIC or Cerner
• Established project manager of large- scale projects of 2-6 team members, with experience executing on structured Project Management methodology
• Preferred experience with Cerner Millennium products
• Health Information Management
• Pharmacy
• Supply chain
  
  

Essential

Job Specific Skills and Abilities

• Basic knowledge of healthcare industry
• Team player who creates a positive team environment
• Customer service orientation
• Ability to perform independently and manage workload appropriately
• Ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Demonstrated ability to establish and build strong working relationships
• Baseline abilities with MS Outlook, MS Excel, MS Work, MS Visio and MS Power- Point
• Ability to speak and write in English
  
  

Required

• Ability to speak and write in Arabic