Senior Associate, Client Service, Treasury Services

Job Description

SENIOR ASSOCIATE, CLIENT SERVICE, TREASURY SERVICES

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Associate, Client Service to join our TREASURY SERVICES team. This role is in Dubai, UAE

In this role, you’ll make an impact in the following ways:

• Act as client service point of contact for daily inquiries and ensuring timely response by adhering to service levels for resolution; providing quality professional client experience & communication
• Responsible for meeting productivity targets set forth acting as a L1 immediate support, response/resolution
• Identify and escalate appropriately to Senior Client Service Officer and/or Service Director, on matters requiring immediate attention
• Utilize speak-up culture to provide inputs in the Transformation agenda for Global Client Service
• Develop a firm understanding of all BNY standards (policies/procedures) & Client Service tools/systems required
• Acquire and utilize knowledge of core Treasury Services product suite and associated operational flows to appropriately address client inquiries
  
  

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience (Banking/Financial) is preferable
• 3-5 years of relevant work experience preferred; experience in an operational area and/or client services desirable.
• Direct client-facing experience within Financial Services
• Experience of correspondent banking/understanding of the payment’s products and life cycle.
• Experience in discussing digital solutions to clients
• Self-motivated with client focus centricity
• Strong communication skills; written, verbal and effective listening skills
• Ability to multitask under pressure
• Able to adapt to changing environment and business needs
• Fluency in English and Arabic.
  
  

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025
  
  

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.