Senior Business Analyst / Process Transformation Lead (Insurance) (m/f/d)

We are looking for a Senior Business Analyst with financial services/insurance industry expertise and a passion for process improvement. In this role, you will analyse workflows, uncover inefficiencies, and drive operational excellence across the value chain including Brokers/Customers, distribution, underwriting, claims, policy operations, finance, and customer service teams. You will lead an initiative to streamline the E2E process, enhances customer experience, and ensures compliance.

Job Description:

• Map and analyse business processes across ADNIC functions.
• Identify inefficiencies and recommend scalable improvements.
• Develop clear documentation: BRDs, process flows, customer journey maps.
• Lead workshops and collaborate with senior to mid-level internal/external stakeholders and technical teams.
• Track performance metrics to measure the success of initiatives.
• Support change management and champion continuous improvement.
• Ensure regulatory and compliance standards are embedded in procedures and processes.
  
  

Qualifications:

• Bachelor’s degree in Business, Engineering, Finance, Information Systems, or related field.
• 5+ years’ experience as a Project Manager/Business Analyst in the Financial Services
• Strong background in process reengineering and operational optimization.
• Expertise in use of Microsoft 360, Visio, etc.
• Exceptional communication, problem-solving, and stakeholder management skills
• Certifications: CBAP, Lean Six Sigma (Green or Black Belt), PMI-PBA.
• Proficient in use of 7QC tools
• Preferred - Experience with core insurance systems (Policy Admin, Claims, Billing).
• Basic knowledge of UAE insurance regulations and regional compliance landscape
  
  

Senior Business Analyst / Process Transformation Lead (Insurance) in Abu Dhabi, United Arab Emirates