Senior Cargo Sales Executive (Dubai)

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Senior Cargo Sales Executive and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

As a Senior Cargo Sales Executive you will need to develop, promote and maintain Emirates Sky Cargo business in the region, ensuring maximum market share, market penetration and optimal revenues. Ensure existing and potential customers are aware of Sky Cargo products and services, are serviced to their satisfaction and are motivated to use Emirates.

In This Role You Will

• Achieve agreed Cargo Revenue target by developing and maintaining productive business relationships with freight forwarders, consolidators, cargo agents, commercial accounts and other parties in the assigned territory (on and offline).
• Ensure that all existing cargo clients are aware of Emirates Sky Cargo products and services by providing/updating them with pertinent product brochures, timetables and other information on Emirates Sky Cargo products and services.
• Identify potential new export and import market segments and clients through assessment of the market, regular analysis (eg CASS) and follow up of sales leads. Prospect for new business, including making formal and informal commercial presentations to clients to introduce and explain Sky Cargo logistics structures and operational procedures.
• Identify potential revenue streams in offline and feeder markets and develop and execute strategies to secure this business.
• Monitor market trends, competitors? activities and special deals and recommend strategies and marketing activities to counter the competition.
• Evaluate seasonal traffic demands and co-ordinate with cargo operations and reservations personnel for appropriate allocation of space.
• Negotiate an established tariff maximum yield and achieve additional business at minimal cost.
• Investigate and respond to customer complaints and restore customer confidence where there has been service failure. Advise the management on the feedback received from the customers about the product to improve quality, standard of service and to minimise service failures.
• Maintain sales call records and statistics (rates, volumes, revenues, yield, seasonal variations) and produce periodic performance reports on existing accounts, including recommendations to maximise client support, and setting of account credit limits.
• In accordance with Emirates Sky Cargo strategy and objectives, promote customer interaction in all channels, including electronic commerce.
  
  

Qualification

To be considered for this role, you must meet the below requirements:

• Experience in a Cargo Operations environment, including at least 3 years field sales experience with an airline, freight forwarder or logistics provider.
  
  

OR

• Educated to Degree level with at least 2 years field sales experience with an airline, freight forwarder or logistics provider.
  
  

Knowledge/skills

You'll have an edge if you have:

• Thorough understanding of Airline cargo sales, including pricing strategies
• Advanced knowledge of Microsoft Word, PowerPoint and Excel
• Excellent presentation skills
• Proven ability to negotiate effectively at all levels
• Excellent written and oral communication skills
• Self-motivated, and pro-active with the ability to work on own initiative
• Valid driving license
  
  

Languages - Fluent in English (Arabic would be an advantage)

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.