Senior Claims Admin Support
Allianz Partners
Date: 2 weeks ago
City: Dubai
Contract type: Full time

JOB DETAILS / ROLE PURPOSE
The role of Claims Administrator involves recording medical claims for clients worldwide. We ensure a high level of customer service, while registering claims within our service level agreement. The Claims Administration Department is a very fast paced and challenging environment.
KEY RESPONSIBILITIES/What You Do
Key responsibilities will include, but are not limited to, the following:
71153 | Customer Services & Claims | Professional | PG07 | Allianz Partners | Full-Time | Permanent
xxx
The role of Claims Administrator involves recording medical claims for clients worldwide. We ensure a high level of customer service, while registering claims within our service level agreement. The Claims Administration Department is a very fast paced and challenging environment.
KEY RESPONSIBILITIES/What You Do
Key responsibilities will include, but are not limited to, the following:
- Preparation, Scanning and Registering of incoming claims received by post and email to ensure that daily clear to zero targets are achieved.
- Data enter incoming claims to optimize claims adjudication and ensure departmental Service Level Agreements are achieved.
- Collate and post claims letters in order to provide clients with notification of their claim settlement.
- Liaise with other departments for support to ensure an efficient and professional response is given, thereby achieving customer satisfaction.
- Support other units with administration duties.
- Maintain accurate filing records in a manner that allows files to be located quickly, thereby ensuring that customer queries can be dealt with efficiently.
- Resend unsuccessful emails ensuring customers are notified of the status of their claim.
- Other ad hoc duties as required.
- Preferably with 1 – 2 years Administration experience
- Medical background & Coding knowledge is an advantage
- Keyboard skills
- Proficiency in MS Office/ Excel / PowerPoint
- A highly customer-focused individual with strong interpersonal and communicative skills
- Excellent attention to detail
- Team player
- Ability to work under pressure and to meet tight deadlines and service standards
71153 | Customer Services & Claims | Professional | PG07 | Allianz Partners | Full-Time | Permanent
xxx
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