Senior Claims Manager

Company

Munich Re

Location

Dubai , United Arab Emirates

Munich Re is one of the world's leading reinsurance companies with more than 11,000 employees at over 50 locations around the globe. We are working on topics today that will concern the whole of society tomorrow, whether that be climate change, major construction projects, gene technology or space travel. We find solutions to these challenges through a network of highly qualified professionals who anticipate risks, work on tailor-made solutions and expertly advise our clients.

Your Team:

Reporting to the Head of Claims, Africa and Middle East, you will be a key member of Middle East and North Africa (MENA) team, based in an office established in Dubai. The role is a technical lead in Munich Re’s Claims team and you will provide technical expertise and claims management support to the regional underwriting team. You will support the establishment of the Dubai office, working with the Client Management Executive and team to implement the strategy for the region.

Your Role:

• Actively implement the new Global Claims Set-up and advance our Global Claims Ambition 2025
• Independently handle single large property and engineering claims in the MENA in accordance with claims handling guidelines, ensuring proactive claims management and state of the art legal and technical analysis of claims including reserving for Outliers. Make decisions regarding indemnity within defined limits of authority
• Contribute to Munich Re’s thought leadership and market presence ambition. Provide consultative and value driven approach when engaging with Munich Re’s client in the MENA region, deliver custom-made solutions wherever applicable
• Identify and meet the core business needs of our internal stakeholders. Develop suggestions for improving underwriting quality based on lessons learnt from claims, clients’ behaviour and claims trend analysis, and assist in drafting clauses.
• Maintain an excellent network with key clients and brokers in MENA market and contribute to business initiatives
• Manage claims reporting requests from regulatory authorities in MENA and internal management
• Conduct claims audits/ review/ due diligence of clients and participate in market meetings whenever required
• Continuously improve claims management to increase the effectiveness of core claims functions in light of digital transformation
• Review of anomaly cases below certain threshold and ensure the standard and performance service level of claims handling, follow up of “key words” triggered claims
  
  
  

Your Profile:

• University degree or relevant formal qualification with 10+ years of experience in claims management / loss adjuster
• Have rich experience in large-scale property and engineering insurance claims management
• Expert knowledge of reinsurance and primary insurance business in Claims
• Strong analytical skills
• Independent working ability and upstanding team spirit
• Strategic thinking and ability to lead, motivate and develop the growth of team members
• Strong negotiation, conflict-resolution skills with the ability to make decisions
• Good written and spoken command of English
• Willingness to travel
  
  
  

Our Benefits:

• Life and Health Benefits.
• Retirement Benefits.
• Hybrid working environment.
• Bonus Scheme.
• Employee Assistance Program.
• Wellness Programs.
• Global Mobility
  
  
  

You will work in an environment where we aspire to think big: Change and culture are challenged. We communicate a compelling and shared purpose and direction. We pave the way towards success and see failure as learning.

You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders.

We aim to communicate in a clear & authentic way: We solicit feedback, ask and listen, learn and unlearn.

You will grow with your clients: Whatever our role, we support business, in a thoughtful way, to create value for our clients. We embrace new ways of working applying digitalization to provide solutions.

We lead the We: We have a passion for winning and growing as a team. We inspire people to deliver a joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged.

About Munich Re:

Founded in 1880, Munich Re Group is on the world's leading providers of primary insurance, reinsurance and insurance related risk solution. As pioneers in risk assessment, we promote the digital transformation of the global insurance landscape, expanding products and services as new forms of risk emerge. From space rocket launches to cyber-attacks, from high-net-worth individual life cover to pandemic, we take care of risk, so our clients can take care of their business.