Senior CRM Executive

GatedTalent - Connecting Top Executive Search Firms And Executives


Date: 2 weeks ago
City: Dubai
Contract type: Full time
An organisation is searching for a Senior CRM Executive, please see some of their job details below.

Responsibilities


  • Manage and administer CRM systems, ensuring data accuracy and reliability.
  • Analyze customer data to identify trends, segment customers, and develop targeted marketing campaigns.
  • Create and automate CRM reports and dashboards to track key performance indicators (KPIs) and measure campaign effectiveness.
  • Implement CRM strategies to enhance customer experiences and increase customer satisfaction.
  • Collaborate with sales and marketing teams to develop customer retention and loyalty programs.
  • Ensure compliance with data protection and privacy regulations.
  • Train and support sales and marketing teams on CRM system usage and best practices.
  • Conduct regular audits of CRM data to identify and resolve data integrity issues.
  • Stay updated with industry trends and evolving CRM technologies.
  • Foster positive relationships with customers and respond to their inquiries and feedback.


Requirements


  • Bachelor’s degree in marketing, business administration, or a related field.
  • Proven experience in CRM management or similar roles.
  • Strong analytical and problem-solving skills.
  • Proficiency in CRM software and tools.
  • Excellent communication and interpersonal skills.


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