Senior Customer Success Executive

What Makes Us, Us

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

Why this role is important to us

SimCorp Middle East and Africa is looking for an experienced Principal/Senior Principal Customer Success Manager to join its growing Customer Success Team.

Principal/Senior Principal Customer Success Managers are responsible for retaining and developing product adoption with existing customers.

In addition to facilitating a strategic dialogue with customer executives based on industry and customer insights, this role coordinates and orchestrates the strategic collaboration between clients and SimCorp executives by strategically developing relationships with C-level customer stakeholders.

What You Will Be Responsible For

• Renewal: Advise customers on the flexibility, capabilities, and applicability of their solution for maximizing customer outcome
• Executive engagement: Establish and maintain C-level long-term trusted relationships and engage these in discussing industry trends, problem solving and overall business opportunities
• Knowledge sharing: Leverage industry and peer insight to expand the relevant scope and value creation potential for customers assessing short- and long-term needs
• Management: Oversee a set of named accounts and orchestrate Customer Success Teams according to customer strategies to secure optimal value for the Customer and for SimCorp. Owns the account plan. Executive representative in Governance escalation structure
  
  

What We Value

• Experience within the Asset Management industry or within FinTech supporting Asset Managers
• Demonstrated understanding of customer needs AND focus on revenue and growth
• Knowledge of Front-to-Back Office processes within Investment space
• Collaborate within a larger team structure (sales, solutions engineers, product, research, legal, etc)
• Ability to manage influence through persuasion, negotiation, and consensus building
• Combined background of post-sale and sales experience
• Understanding of value drivers in recurring revenue business model
• Flexibility to travel within the MENA region
• Willingness to attend SimCorp offices 2x/week as per our hybrid work model
• Fluency in English and ideally Arabic
  
  

Benefits

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model. On top of that, we have IP sprints where you have 3 weeks per quarter you can spend on mastering your skills as well as contributing to the company development. There is never just one route - we practice an individual approach to professional development to support the direction you want to take.

Next Steps

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

Who We Are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients