Senior Director - Client Incentive Operations CEMEA

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Client Incentive Operations team are responsible for managing Client Incentive and Merchant Acceptance Incentive agreements.



We ensure compliance with contractual terms and determine the accounting treatment of each incentive deal and conformity with US GAAP. We use lean/six sigma process methodologies to provide benefits to our stakeholders regarding quality, cost and schedule associated with our work.

Essential Functions

• Provide leadership and oversight to the Client Incentive Operations team responsible for managing CEMEA Client Incentive agreements.
• Partner with Sales, Contract Management, Legal, FP&A, Accounting, and Regional Finance Executives to ensure alignment and communicate any updates timely.
• Provide guidance on accounting treatment for incentive arrangements, standardize contract structure. Automate and align processes globally.

Coach and develop team members, ensuring accurate daily operations:

• Ensure that contractual commitments are in accordance with the terms of the contract, and in compliance with Visa accounting policy and SOX controls
  
  

• Liaise with stakeholders such as Sales, Legal, FP&A, Accounting, Billing to determine the fulfillment of contractual obligations
  
  

• Assist the team in issue resolutions
  
  

• Manage the quarterly review of quarterly deliverables, including client payments, accruals, value-in-kind (VIK) reporting, significant new contracts, global flux analysis and contractual adjustments or amendments
  
  

• Drive and implement global process improvements
  
  

• Establish and measure performance metrics
  
  

• Focus on process improvements and AI integration into the team’s daily operations
  
  

• Provide ad-hoc support
  
  

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• Bachelor’s Degree in Accounting or Finance with over 15 years of progressive experience in finance, accounting or audit. CPA, MBA or advanced degree preferred
• Proven leadership and team development skills. Attract high caliber individuals, develop talents and drive results
• Strong analytical and problem-solving skills and ability to work under pressure in a high volume. Lead change and adapt to the changing business needs
• Excellent verbal and written communication skills
• Possess business acumen to understand high level corporate initiatives yet be able to manage day-to-day tactical decisions to ensure delivery of all key initiatives
• Proficient with Microsoft Excel, AI tools and platforms
  
  

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.