Senior Engineer - Operations Performance Monitoring

Job Description

KEY RESULTS ACCOUNTABILITIES

# Review the daily operations report submitted by the operator and highlight areas of underperformance to the

direct supervisor.

# Assist in preparing reports and collating information for the KPI attribution meeting with the operators of

Dubai Metro and Dubai Tram

# Monitor the operator’s performance in customer service through daily review of the Mystery Shopper Survey

reports

# Review the RTA Survey reports, prepare the results monthly report, highlight areas of underperformance to

the direct supervisor.

# Coordinate all meetings related to Operations &/or Maintenance Performance for Dubai Metro and Dubai

Tram respectively

# Assist in developing the relevant business processes for the section

# Perform other responsibilities related to the position as appropriate.

# Conduct Inspections / Audits on the RTA Inspectors conducting the RTA Surveys

# Assist in the implementation of the Customer Satisfaction Survey with the various stakeholders

# Prepare report on the performance of the Dubai Metro & Dubai Tram with meaningful analysis, driven

information for the direct supervisor

# Verify data submitted by the operators on the performance of all rail systems

# Monitor the operator’s performance in handling customer feedbacks via Customer Relationship Management

System

# Review the weekly KPI attribution report submitted by the operator and highlight areas of underperformance

to the direct supervisor.

# Assist in developing Code of Practice relevant to Dubai Metro and Dubai Tram

# Assist in developing inspection / audit checklist and conducting inspections / audits on the operators of Dubai

Metro and Dubai Tram

Qualifications

Education

# Bachelor Degree in Engineering: Electrical, Civil from a recognized university

Skills

# Experienced in operating Performance Monitoring Tool software for driverless metro

# Innovative problem-solver who can generate workable solutions and resolve complaints

# 3 - 7 years working experience in a railway environment.

# Good understanding in the operations of a driverless metro and its associated rail systems

# Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple

concurrent projects.

# Proven ability to develop quality standards, testing procedures, inspection reporting formats, and ability to

conceptualize tasks and accomplish them.

# Exceptional listener and communicator who effectively conveys information verbally and in writing.

# Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining

complex work processes

# Resourceful team player who excels at building trusting relationships with customers and colleagues.

# Computer-literate performer with extensive software proficiency covering wide variety of applications

# Good knowledge of statistical methods and their applications.

Job Category

Civil Engineering

Advertiser

Roads and Transport Authority

Department

Rail Operations

Educational-level

Bachelor

Required Nationality

All Nationalities (Priority for UAE National)

Monthly Salary

Unspecified

Schedule-Time

Full time

Job Posting

29/10/2024

Unposting Date

28/11/2024