Senior Escrow Manager
Commercial Bank of Dubai
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile.
Job Purpose:
Job holder is responsible to Lead and grow CBD’s Escrow Services portfolio by driving strategic client acquisition, product diversification, and regulatory engagement, while supervising a high-performing team to deliver operational excellence and revenue growth.
Principal Accountability:
Manage and coach the Escrow team and providing performance feedback, development plans, and ensuring accountability.
Act as a second line of leadership support to the Department Head, deputizing in internal and external meetings where required.
Drive team alignment to CBD’s vision and transaction banking strategy, ensuring KPIs are cascaded, measured, and achieved across the unit.
Lead strategic planning for annual escrow portfolio targets, client acquisition roadmap, and regulator alignment.
Proactively source new escrow business opportunities through engagement with developers, real estate brokers, law firms, and government regulators (e.g., DLD, ADM, RERA, RAK RERA, DARI).
Grow the escrow CASA portfolio by cross-selling to new sectors including Owners Associations, Commercial Escrow, and Government-led development initiatives.
Strengthen CBD’s positioning with regulators and government entities by driving innovation, transparency, and thought leadership in escrow management.
Identify market gaps and initiate proposals for new escrow product lines (e.g., Rental Escrow, Utility Escrow, Project Retention Escrow).
Partner with Product, Legal, Compliance, and Risk teams to co-design new escrow structures aligned with UAE Central Bank and RERA regulations.
Oversee compliance with end-to-end governance (onboarding, disbursement, closure) and continuously enhance internal controls.
Ensure seamless coordination between the front-line team and backend processing units, with a strong focus on turnaround time (TAT), documentation accuracy, and client satisfaction.
Act as an escalation point for operational challenges, regulator queries, or technical platform issues, ensuring timely resolution and internal updates.
Review, sign-off, and submit MIS, regulatory reports, pipeline updates, and audit responses..
Requirements:
Education And Experience
BS/BA in Banking, Finance, or related field. MBA is a plus
10–12 years in Banking, minimum 5 years in Escrow/Cash Management
Strong regulatory network across RERA, DLD, ADM, DARI, CBUAE.
Proven record of CASA growth, mandate conversion, and market development.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile.
Job Purpose:
Job holder is responsible to Lead and grow CBD’s Escrow Services portfolio by driving strategic client acquisition, product diversification, and regulatory engagement, while supervising a high-performing team to deliver operational excellence and revenue growth.
Principal Accountability:
Manage and coach the Escrow team and providing performance feedback, development plans, and ensuring accountability.
Act as a second line of leadership support to the Department Head, deputizing in internal and external meetings where required.
Drive team alignment to CBD’s vision and transaction banking strategy, ensuring KPIs are cascaded, measured, and achieved across the unit.
Lead strategic planning for annual escrow portfolio targets, client acquisition roadmap, and regulator alignment.
Proactively source new escrow business opportunities through engagement with developers, real estate brokers, law firms, and government regulators (e.g., DLD, ADM, RERA, RAK RERA, DARI).
Grow the escrow CASA portfolio by cross-selling to new sectors including Owners Associations, Commercial Escrow, and Government-led development initiatives.
Strengthen CBD’s positioning with regulators and government entities by driving innovation, transparency, and thought leadership in escrow management.
Identify market gaps and initiate proposals for new escrow product lines (e.g., Rental Escrow, Utility Escrow, Project Retention Escrow).
Partner with Product, Legal, Compliance, and Risk teams to co-design new escrow structures aligned with UAE Central Bank and RERA regulations.
Oversee compliance with end-to-end governance (onboarding, disbursement, closure) and continuously enhance internal controls.
Ensure seamless coordination between the front-line team and backend processing units, with a strong focus on turnaround time (TAT), documentation accuracy, and client satisfaction.
Act as an escalation point for operational challenges, regulator queries, or technical platform issues, ensuring timely resolution and internal updates.
Review, sign-off, and submit MIS, regulatory reports, pipeline updates, and audit responses..
Requirements:
Education And Experience
BS/BA in Banking, Finance, or related field. MBA is a plus
10–12 years in Banking, minimum 5 years in Escrow/Cash Management
Strong regulatory network across RERA, DLD, ADM, DARI, CBUAE.
Proven record of CASA growth, mandate conversion, and market development.
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