Senior Fraud Analyst - Triage

ADIB - Abu Dhabi Islamic Bank


Date: 7 hours ago
City: Abu Dhabi
Contract type: Full time


Job Role: Senior Fraud Analyst - Triage

Location: Abu Dhabi

Role Purpose:

  • This is a fraud risk prevention role, directly responsible for developing a center of excellence for Fraud Risk Prevention (FRP) by fostering the culture of FRP across ADIB Group.
  • To detect, control and minimize fraud incidents and fraud risks.
  • To perform efficient fraud risk control job tasks and ensure adherence to approved policies and procedure.
  • Review the suspicious cases referred to FRP.
  • To provide prompt, efficient and accurate guide/support to business units in relation to cases referred to FRP while maintaining an agreed service level agreement.
  • To efficiently control fraud risks pertaining to the acquisition of all products and customers.
  • To have strong problem solving, analytical (including qualitative analysis), research, and quantitative skills.
  • Set up a Case Management framework and procedure to manage cases reviewed and assessed.


Key Accountabilities of the role:

Responsibilities:
  • Handle the day-to-day cases of the Department to ensure cases referred are reviewed, analyzed and clear responses given to Business units.
  • Achieve agreed performance standards & escalate fraud risks as required by the Department Head.
  • Detect application fraud by conducting application sampling on new acquisitions of all products.
  • Conduct Fraud verifications & preliminary Investigations of incidents as per approved processes to ensure timely detection and recovery of fraud incidents and losses.
  • Strengthen fraud risk controls of the 1st and 2nd line of defense by way of highlighting findings based on the reviews & preliminary investigations post sampling.
  • Conduct sample checking and monitoring of contact point verification process conducted by internal staff & external vendors/agencies.
  • Preparation and analysis of Fraud Risk Prevention MIS for timely identification and corrective action on areas of risk as evident from periodic MIS.
  • Improved service delivery and satisfaction of customers and business partners by adherence to turnaround times on processes fraud control and other activities without compromising on risk.
  • Exercise Due diligence while handling transactions/ queries / customer applications and instructions. Proactively identifying risk / fraudulent transactions and escalating the same as appropriate.
  • Work closely with the UAE fraud forum to understand the pulse of the market from a risk perspective and the emerging fraud risks.


Risk and Control Governance:
  • Consolidate reporting to all stakeholders.
  • Conduct mystery shopping and seeding activities to detect fraud incidences and identify weak processes & vendors.
  • Detect fraud incidents assess control standards by conducting sampling of records of various processes across functions, sourcing channels and products.
  • Maintain comprehensive MIS for the cases reviewed and actioned.


Operational & Fraud Risk Prevention Center of Expertise:
  • Provide guidance and support to ORM stakeholders with respect to fraud risk prevention programs and assessments carried out.
  • Acts as a Center of Excellence for education and advocacy of information on ADIB Group’s Fraud risk prevention practices and programs to foster sound FRP in ADIB Group leading to embedding a fraud risk mind-set in the business.
  • Provide an expert recommendation on cases actioned for any improvements required.


Other Tasks:
  • Carry out other tasks as and when required in consultation with the Group Head of Fraud Risk Prevention.


Specialist skills / technical knowledge required for this role:
  • Excellent knowledge of bank products and the risks associated.
  • Good knowledge of retail and corporate banking products.
  • Expertise and knowledge on market fraud trends
  • Experience in verification, risk control or risk prevention function.
  • Working knowledge of leading operational risk practice and regulatory requirements.
  • Demonstrated ability to collaborate with Senior Management-Level professionals.
  • Strong problem solving, analytical (including qualitative analysis), research, and quantitative skills
  • Computer skills (e.g. Microsoft Office Suite)


Previous experience required (if any):

  • 3-5 years’ Experience in Fraud Management

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