Senior Hostess - Strawfire

Mandarin Oriental Hotel Group


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
As the Senior Host / Hostess, your key responsibilities will be:

  • During opening procedure ensure that the table top set up (flowers, candles, lamps and tent cards) is set according to the restaurant requirements.
  • Ensure that all table top items are clean and in good repair.
  • Arrange the restaurants seating plan in line with reservations, and Restaurant General Manager requirements.
  • Set-up hostess desk according to the standards.
  • Greet the guest in a friendly and courteous manner according to the standards.
  • Seat the guest according to the standards of Emirates Palace Mandarin Oriental, Abu Dhabi
  • Assist with service as required by the superiors.
  • Handle all telephone bookings and enquiries.
  • Ensure that the management team is kept informed of all guest comments and complaints.
  • During closing procedure ensure that all table top items are collected and cleaned as per the standards set by Emirates Palace Mandarin Oriental.
  • To be present in the restaurant during service hours.
  • Ensure that all menus, beverage lists, and guest collateral items are kept clean and undamaged according to the standards set by Emirates Palace Mandarin Oriental.
  • Assist the Restaurant General Manager in maintaining all guest history records.
  • Attend communication meeting and keep notes of all briefings and training sessions as required by the Restaurant Manager, Learning & Development Team and Food and Beverage Manager.
  • To keep uniform neat and clean and ensure personal grooming and hygiene is in line with standards set by Emirates Palace Mandarin Oriental.
  • To understand and comply with all corporate and hotel policies and standard operating procedures.

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