Senior Infrastructure Analyst

To make a mark in the future of precision medicine on a global scale, positioning M42 at the forefront of healthcare innovation, and making an impact on our organization's ability to provide unparalleled levels of patient care by harnessing state-of-the-art facilities and comprehensive patient services. You will play a pivotal role in driving technological innovation, optimizing workflows, and enhancing patient experiences across M42’s state-of-the-art facilities.

M42 is an Abu Dhabi-based, global tech-enabled health company. It combines G42 Healthcare’s unique medical and data-centric technologies with Mubadala Health’s worldclass patient services and state-of-the-art facilities to provide the highest level of personalized, precise, and preventive care to people. Operating at the forefront of medical advancement, M42 is set to transform the way healthcare is delivered, skilfully bridging the gap between the latest health tech advancements and the clinical outcomes patients receive.

The Senior Analyst, IT Infrastructure & Operations must define core technology capability required to support company’s departments and strategic objectives. They should also ensure IT service-related issues are dealt with, managing the escalation process and monitoring users’ satisfaction. They must ensure IT infrastructure operations are running at adequate service levels and monitor the engagement of 3rd party contractors.

Responsibilities

• Design and deliver necessary infrastructure requirement to deliver company’s core business and support activities.
• Provide help desk support and manage escalation process.
• Infrastructure maintenance.
• Monitor infrastructure and develop improvements.
• Investigate and reduce common IT problems.
• Manage Data Centre & manage IT assets and licenses.
• Provide feedback to relevant departments and system suppliers on potential improvements in the use of the system / network.
• Prepare supporting infrastructure for web development.
• User satisfaction related to use of IT infrastructure and applications services.
• Procure & manage 3rd party contractors, SLA’s.
• Manage portfolio of applications and IT solutions that are required for company’s core business and supporting services.
• Design of requirements in conjunction with other company’s departments.
• Project management of IT related project (procurement, development, design and implementation).
• Management of IT suppliers.
• Aligning projects and strategy.
• Developing IT support policies.
• Providing feedback to relevant departments and system suppliers on potential improvements in the use of the system/network.
• Managing the User Services resource.
• Ensuring that all reported incidents are resolved in accordance with established procedures.
• Providing advice and input to the Enterprise Architecture teams and system suppliers on potential improvements in use of system.
• Managing the monitoring and improvement to current hardware / software.
• Promoting the use of technology across the company.
• Utilizing several creative techniques to help facilitate innovation across the organization.
• Participating in running or developing IT training.
• Manage web server.

Qualifications

• Bachelor’s degree in information technology
• 5-6 years of relevant experience of IT
• 2-3 years of experience as a Lead Engineer, leading team sizes from 5-8 field Engineers
• Good Communication skills
• Leadership skills
• Interpersonal skills