Senior Manager - Business Systems - Aldar Education

Job Description

The Senior Manager, Business System (SM-BS) oversees and manages the organisation's entire business system portfolio, including critical systems such as ERP and CRM. This role ensures that business systems are optimised to meet our organisation's strategic goals, improve operational efficiency, and support digital transformation initiatives.

The SM-BS will lead the implementation, optimisation, and continuous improvement of business systems across functions such as Finance, HR, Procurement, Marketing & Admission. By leveraging innovative technologies, this role will drive process improvements, enhance system integrations, and maximise business value, ultimately ensuring the organisation achieves greater agility, operational excellence, and competitive advantage.

Additionally, the SM-BS will guide cross-functional teams through change management initiatives, foster user adoption of new systems and processes, and provide leadership to the business applications team to ensure successful project delivery and business process transformation.

In summary, the Senior Manager, Business Systems plays a pivotal role in driving the strategic use of technology within the organisation, ensuring that business applications are aligned with organisational goals and contribute to the company's long-term success

Responsibilities

Candidate will be responsible for, but not limited to, the following:

Business Application Transformation & Solution Delivery Management

• Lead and manage transformation projects, ensuring alignment with business requirements and objectives
• Oversee the planning, execution, and delivery of projects related to business systems, ensuring timely and cost-effective execution
• Collaborate with senior management and key stakeholders to identify business needs and translate them into system requirements and technology solutions
• Track project progress regarding timelines, cost, and scope, ensuring all deliverables are met within the predefined baseline.
• Provide regular project status updates to key stakeholders and resolve any issues promptly.
• Support the organisation with continuous improvement efforts, driving automation, and refining business processes.
• Design and implement workflows, dashboards, and reporting tools that enable data-driven decision-making across the organisation.
• Build relationships across the organisation to gain buy-in, move initiatives forward, and work with different stakeholders to reformulate the policy, procedure, and standard operating procedures (SOP) to enhance the effectiveness of new process Improvement/automation & Internal control.
  
  
  

Leadership & Team Management

• Lead and manage a team of business system analysts, system administrators, and other technical staff, providing direction, mentorship, and support for professional development.
• Establish strong relationships with business leaders, IT teams, external vendors, and consultants to drive application improvements and enhancements.
  
  
  

System Design & Integration

• Lead the design and development of integrated business process flows, ensuring alignment with global best practices and business system capabilities.
• Collaborate with technical teams to assess system interface, integration, and performance requirements.
• Manage and oversee the testing process, including preparing test cases, testing strategies, and user acceptance testing (UAT).
• Coordinate Conference Room Pilot (CRP) sessions, including environment setup, issue resolution, and feedback incorporation.
  
  
  

Reporting & Analytics

• Design and implement dashboards and reports for management, providing actionable insights at the board level.
• Work with stakeholders to ensure that system-generated reports are accurate and aligned with business objectives
  
  
  

Business System User Support & Issue Resolution Management

• Provide functional support for business systems to ensure smooth operation and user satisfaction
• Troubleshoot and resolve issues related to system functionality, business processes, and user inquiries.
• Track and manage IT tickets: Ensure that all reported issues, changes, and requests are logged, assigned, and tracked through resolution
• Prioritise issues based on business impact, severity, and urgency, ensuring that critical issues are addressed promptly.
• Monitor Change Requests: Ensure all changes to the business systems are documented and approved before implementation and track their progress through the change management process.
  
  
  

Qualifications

• Bachelor's degree in Business, Information Technology, Finance, or a related field
• A Master's degree in Business, Information Technology, Finance, or a related field is desirable.
• Finance Qualification ACCA, CA. is desirable.
• 10+ years of experience in business systems, including ERP/CRM transformation, delivery management, change management, and project management.
• 5 Years of Experience in Oracle Fusion as a functional consultant
• Strong understanding of business processes, workflows, internal controls, data analytics, system architecture and process automation.
• Strong leadership experience with a proven track record of managing cross-functional teams and complex projects.
• Strong experience in system selection, implementation, integration, and optimisation of enterprise systems
• Experience in gap analysis, BRD documentation, and system configuration
• Skilled in Process analysis, re-engineering, and process automation in Finance, HRMS & Procurement, Admission & Marketing Domain.
• Must have Functional knowledge of Oracle Fusion Modules such as AP, AR, GL, CM, IC, Budgeting, Global HR, ORC, G&P, Payroll, and iExpense.
• Strategic Thinker: Ability to see the big picture and align business applications with broader organisational goals.
• Proactive Problem Solver: Capable of identifying potential challenges and developing effective solutions before issues arise.
• Strong Collaborator: Able to work across departments, fostering relationships and ensuring alignment of business and IT goals.
• Results-Driven: Focused on delivering value through successfully implementing and optimising business applications.
• Leadership & Team Management: Experience managing cross-functional teams and providing mentorship to staff.
• Must have Accounting Knowledge to support the finance solution:
• Ability to manage multiple priorities, work under pressure, and adapt to changing business needs.