Senior Manager Cards & Payments Operations

### ** Job Opportunity: Senior Manager Cards & Payments Operations**

• Location:** United Arab Emirates
• Company:** ITHR
• Employment Type:** Permanent
• Availability:** Immediate joiners preferred
• Salary:** Negotiable based on experience
  
  
  

### **About the Role**

ITHR is seeking a dynamic and experienced **Senior Manager Cards & Payments Operations** to lead and optimize our end-to-end payment operations. This role is ideal for professionals with deep expertise in card issuance, acquiring, wallets, and UPI-based ecosystems, who are passionate about driving operational excellence and innovation in the fintech space.

### **Key Responsibilities**

• Lead and manage daily operations for **card issuance, acquiring, wallets, and UPI-based transactions**.
• Interface with **payment networks** (VISA, Mastercard, RuPay, NPCI) to ensure seamless **settlement, reconciliation, and dispute resolution**.
• Drive **automation, scalability, and efficiency** across transaction processing and customer support workflows.
• Ensure **compliance** with local and international regulations (RBI, PCI-DSS, ISO, etc.).
• Collaborate with **technology, compliance, and product teams** to support new payment features and enhancements.
• Monitor and analyze key **operational metrics** (e.g., transaction success rate, decline trends, TAT, fraud ratios).
• Lead **incident response and escalation management** with partner banks, processors, and service providers.
• Implement robust **fraud monitoring, chargeback, and dispute management** controls.
• Manage **vendor and partner relationships** related to cards and payment infrastructure.
• Support **audits, internal risk assessments, and regulatory inspections**.
  
  
  

### **Required Qualifications & Experience**

• 712 years of experience in **payments operations, digital banking, or fintech**.
• Proven exposure to **card schemes** (VISA, Mastercard, RuPay) and **UPI ecosystems**.
• Hands-on experience with **wallets, tokenization, APIs, and EMV transaction processing**.
• Strong understanding of **settlement, reconciliation, chargeback cycles, and dispute management**.
• Excellent knowledge of **regulatory frameworks** (RBI, NPCI, PCI-DSS).
• Experience with **banking systems, payment gateways, or fintech platforms**.
• Strong **analytical, communication, and stakeholder management** skills.
• Bachelors degree in **Engineering, Finance, or related fields** (MBA preferred).
  
  
  

### **Preferred Profile**

• Experience with **VISA, Mastercard, RuPay/NPCI**, fintech aggregators, or issuer/acquirer banks.
• Familiarity with **ISO 8583 messaging standards**, **UPI APIs**, and **RTGS/IMPS/NEFT** operations.
• **Host certifications** and experience with **certification tools** like **FIME FINSIM**.
  
  
  

### **Why Join ITHR?**

• Be part of a **fast-growing fintech environment**.
• Work on **cutting-edge payment technologies** and global integrations.
• Enjoy a **collaborative, innovation-driven culture**.
• Competitive compensation with **flexibility and growth opportunities**.