Senior Manager Digitization

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Principle Accountabilities

Lead and manage the Operational Excellence Digital agenda:

Define and articulate digitization strategy for Operations covering:

• Key digitization initiatives from the Operations excellence and transformation strategy.
• Key digitization initiatives impacting Operations in enterprise-wide digital transformation initiatives.
• Digitization initiatives emerging from management actions plans across quality checks, operational risk incidents, recon breaks and IA observations.
• Digitization opportunities derived from operational process improvement initiatives.
• Working with Operations and T&SE teams to draft detailed business requirement documentation for digital initiatives in Operations.
• Coordinating with IT PMO and Operations team through the program implementation cycle till production live
• Working with Operations team to embed and realize benefits from digital transformation programs.
• Working with Operations, T&SE, IT and Business sponsors to embed, track and realize Operational impact benefits from enterprise level tech transformation initiatives.
  
  

Process Optimization:

• Evaluate existing operational processes, identifying areas for improvement, and implement solutions to enhance productivity, reduce operational costs, and eliminate bottlenecks.
• Introduce and manage process automation and advanced technologies to streamline operations and improve customer experience.
• Working with Operations team on a re-engineering program to identify, dimension and implement process re-engineering programs across Operations leveraging Lean best practices.
  
  

KPI Measurement and Continuous Improvement:

• Establish and monitor key performance indicators (KPIs) to measure the performance of digital processes and identify areas that require attention and improvement.
• Use data-driven insights to continuously enhance processes, reducing operational risks, and ensuring consistent service quality.
  
  

Technology Integration:

• Oversee the integration of technology solutions, such as art
  
  

ificial intelligence, machine learning, OCR and RPA, to drive operational efficiency and innovation.

• Stay current with emerging technologies in the banking operations space, conducting market research to identify opportunities to gain a competitive edge in the digital banking landscape.
  
  

Change Management and Employee Training:

• Lead change management initiatives to ensure the successful adoption of new digital processes, systems, and technologies.
• Develop and implement comprehensive training programs to upskill and educate teams about the digital-first approach.
  
  

Reporting and Communication:

• Develop and maintain a robust system for tracking and reporting operational performance to senior management and stakeholders.
• Deliver clear and concise progress reports and updates, making recommendations for continuous improvement.
  
  

Requirements:

Skills And Experience

Bachelor’s Degree

15 years’ experience in Banking including demonstrated leadership level roles in managing operations digital transformation journeys.

Strong understanding and working experience in technology driven transformation initiatives.

Direct technology program management experience will be a plus.

Bias for technology driven solutions with a digital first mindset.

Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business/function

Analytical and numeric skills with the ability to draw the correct conclusions from large volume of diverse information

Time management and organization skills with the ability to prioritize and multi-task

Ability to work professionally with various levels of staff and management.

Excellent written & oral communication and presentation skills including the ability to deliver clear and accurate messages to management.

Sound judgment, keen sense of urgency and initiative, and high level of professional and personal integrity.

Good team player, with strong interpersonal skills.

A skilled communicator with the ability to communicate complex issues in a simple, yet impactful manner.

Curious and innovative, balanced with a dose of action-oriented pragmatism.

Logical thinker, with strong business planning and strategic thinking skills.