Senior Manager - Inside Sales - Dubizzle Cars

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

The Senior Manager - Inside Sales ( Dubizzle Cars) will lead and manage a dynamic inside sales team focused on selling additional value-added services, such as car insurance and extended warranties, to car buyers. This role involves designing and implementing sales strategies, driving upselling initiatives, coaching & developing a high-performing team to achieve revenue and customer satisfaction targets.

In this role, you will:

Team Leadership and Development:

• Train, mentor, and lead a team of Sales Account Managers, telesales executives, and coordinators
• Foster a culture of excellence by providing ongoing coaching, feedback, and development opportunities
• Drive team productivity, ensuring 100% accuracy and adherence to performance goals
• Assist in recruiting and onboarding new team members

Sales Strategy and Execution:

• Develop and implement strategies to upsell dubizzle cars services to car buyers
• Set and track sales targets for the team, ensuring alignment with organizational goals
• Monitor and analyze team performance metrics, providing insights and actionable plans for improvement
• Prepare and present monthly, quarterly, and annual sales forecasts

Customer Experience and Satisfaction:

• Ensure the delivery of exceptional customer service by addressing inquiries, resolving complaints, and managing escalations effectively
• Occasionally meet clients to strengthen relationships and identify additional sales opportunities

Operational Excellence:

• Oversee the team's adherence to company regulations, quality standards, and performance goals
• Conduct regular team meetings to communicate updates, share best practices, and reinforce expectations
• Generate detailed reports on team performance, sales trends, and mission-related objectives

Collaboration and Innovation:

• Partner with cross-functional teams to refine sales processes, optimize tools, and improve the customer journey
• Identify and implement innovative approaches to enhance upselling effectiveness and team efficiency

• Bachelor's degree in Business, Sales, Marketing, or a related field (preferred)
• Minimum 8 years of sales experience, including 4+ years in a leadership role managing telesales or inside sales teams
• Proven experience in selling automotive value-added services, including car insurance, warranties, and related offerings
• Demonstrated success in driving upselling initiatives and achieving revenue targets
• Proficiency in using CRM platforms
• Strong understanding of inside sales processes and performance tracking
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving capabilities
• Effective team management and motivational skills
• Ability to design and execute sales strategies with measurable outcomes
• Results-oriented with a focus on achieving and exceeding targets
• Innovative and adaptable in resolving challenges with creative solutions
• Highly organized and detail-oriented to manage multiple priorities effectively
• Strong passion for the automotive industry and customer-focused sales
• Ability to thrive in a fast-paced, results-driven environment
• Willingness to travel occasionally for client meetings or team development activities

• A fast paced, high performing team
• Multicultural environment with over 50 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#UAEdubizzle