Senior Manager, Partner Sales - META (Middle East, Africa & Turkey)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are looking for a Senior Manager, Partner Sales – META who will lead the partner strategy across the Middle East, Africa, and Turkey. This role is opened for the candidates based in Dubai, UAE or Riyad, Saudi Arabia. This role will expand and accelerate Genesys’ presence in the region through a robust ecosystem of partners, ensuring revenue growth and customer success via an indirect sales model.

What You’ll Do

• Define and execute the META partner sales strategy aligned to EMEA objectives.
• Drive partner-led revenue growth and achieve assigned targets.
• Recruit, enable, and scale partners including GSIs, regional SIs, VARs, and distributors.
• Build joint go-to-market and pipeline initiatives with partners.
• Lead and develop a high-performing partner sales team.
• Collaborate with sales, marketing, customer success, and product teams to deliver customer outcomes.
• Represent Genesys at partner and industry events across the region.
• Govern partner performance with clear metrics, forecasting, and reporting.
  
  

What You’ll Bring

• 10+ years’ experience in enterprise software or cloud sales with a strong channel focus.
• Proven success building and managing partner ecosystems in META or similar regions.
• Deep understanding of SaaS and cloud business models; experience in CX or adjacent industries preferred.
• Strong leadership and people management skills in a matrix environment.
• Track record of exceeding revenue targets through partners.
• Executive presence, strong communication skills, and fluency in English; Arabic language is a plus.
• Ability to travel extensively across the region.
  
  

Why Genesys?

• Recognized global leader in cloud customer experience and contact center solutions.
• Collaborative, high-growth culture with strong career development opportunities.
• Competitive compensation, performance incentives, and comprehensive benefits.
  
  

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.