Senior Manager - SOC Engineering (CPX)

Overview

The purpose of the Senior Manager, SOC Engineering is to assist the Head of SOC Architecture & Engineering along with the wider CRS Leadership team in delivering the managed services in scope of SOC Engineering with a unified vision of operational excellence, automation, and optimization.

Furthermore, this person is responsible to ensure that the SOC Engineering backlog is under control, the engineering credits allocated per customer are honored, and to proactively identify improvements and optimizations across the stack.

SOC Engineering is based on these solutions: SIEM, SOAR, EDR, NDR, CTEM, Deception, AI/ML, BI, Data pipelines.

Responsibilities

• This person will manage the assigned subordinate resources as an effective delivery team as defined by the departmental goals of the Head of SOC Architecture & Engineering.
• This includes promote a culture of collaboration, identify, and remove silos, resource capacity planning, oversight on key tasks, project planning, report on progress, training & development, BAU activities and overall quality assurance for the work done by the team.
• Responsible for liaising with senior client stakeholders on the technical (and/or) leadership side in relation to the architecture, improvements, collection, detection, response, and automation requests within the scope of contracts and CPX SOC standards.
• Responsible for maintaining a unified vision for the SOC solution stack deployed for each customer and act as trusted advisor regarding customer’s initiatives, challenges and constraints that impact the SOC.
• Responsible for maintaining a unified vision for the SOC solution stack deployed for each customer and act as trusted advisor regarding customer’s initiatives, challenges and constraints that impact the SOC.
• Responsible to plan, document and oversight the onboarding and transition of SOC customers according to contract scope and CPX SOC standards within the timelines defined.
• Identify optimization and enhancements for current and future SOC Engineering products, processes, organization, and services to deliver more client value, while integrating new industry capabilities such as BigData/AI/ML.
• Use SOC ITSM solution to track and deliver SOC Engineering services, identify bottlenecks, control customer’s credit consumption, and deliver under the SLO/SLAs of the service.
• In charge to maintain and enhance SOC Engineering processes, procedures, standards and guides to assure consistent delivery and customer experience.
• Responsible for the governance, planning and security of the CPX SOC environments and nodes deployed in customer’s premises.
  
  

Qualifications

• 15+ years relevant work experience
• Extensive (12+ years) prior work experience establishing and operating security operations teams in a line managerial capacity.
• Prior work experience working with large scale security technology implementations like SIEM, SOAR, EDR, Firewall, other security solution.
• Experience with big transitions/implementations/journey to cloud.
• Experience and knowledge about public cloud security and compliance.
• Relevant university degree (e.g. engineering or computer sciences. Relevant technical qualifications(e.g. network security, computer forensics, red teaming, etc.)
  
  

Skills/Certifications (Technical & Non-Technical : -

• Security Management Cerifications like CISM/CISSIP
• Cloud Certifications