Senior Manager - Strategic Accounts

Overview

The opportunity

As a Senior Account Manager at Inception, you will be at the forefront of managing and nurturing client relationships to drive the adoption and success of our AI products and solutions. You will act as the primary point of contact for assigned accounts, ensuring client satisfaction, identifying growth opportunities, and delivering value through Inception’s cutting-edge AI offerings. Your ability to build strong client partnerships and coordinate across internal teams will be instrumental in achieving business objectives.

About Inception

Inception, a G42 company, is the region’s leading innovator of AI-powered domain-specific as well as industry-agnostic products, built on a rich heritage of research and development. Within the G42 ecosystem, Inception functions as the core intelligence layer – transforming data and compute infrastructure into real-world, applied AI solutions. Beyond its commercial endeavors, Inception is committed to creating positive societal impact. For more information, please visit www.inceptionai.ai

Responsibilities

Your key responsibilities

Client Relationship Management: Serve as the primary point of contact for multiple accounts, ensuring strong, long-lasting client relationships.

AI Product and Solution Advocacy: Deeply understand Inception’s AI products and solutions, articulating their value and aligning them with client needs.

Account Growth: Identify upsell and cross-sell opportunities within assigned accounts to drive revenue growth for AI products and solutions.

Collaboration: Work closely with internal teams, including sales, product, and support, to deliver seamless client experiences and resolve any challenges.

Strategic Planning: Develop and execute account strategies to achieve client satisfaction and business goals for AI solutions.

Performance Tracking: Monitor account performance metrics and provide regular updates to clients and internal stakeholders.

Client Onboarding: Oversee the onboarding process for new accounts, ensuring clients are set up for success with Inception’s AI offerings.

Feedback Integration: Gather and analyze client feedback to inform product improvements and enhance service delivery.

Contract Management: Handle contract renewals and negotiations, ensuring mutually beneficial agreements.

Qualifications

Skills and attributes for success

• Strong understanding of AI technologies and their applications in various industries.
• Exceptional interpersonal and communication skills to engage effectively with clients and stakeholders.
• Ability to manage multiple accounts and prioritize tasks in a fast-paced environment.
• Strategic mindset with a focus on delivering exceptional client value and achieving growth targets.
  
  

To qualify for the role you must have

• Bachelor’s degree in Business, Marketing, Technology, or a related field.
• 10 years of experience in account management, sales, or a related role, preferably in the AI or technology sector.
• Proven track record of managing client relationships and achieving sales or account growth targets.
• Familiarity with CRM tools and account management software.
• Strong analytical and problem-solving skills.
  
  

What we look for

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Inception community.

What working at Inception offers

Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

Work-Life: A hybrid work policy to strike the perfect balance between office and home.

Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.