Senior Officer - Processing unit - Consumer & Private Banking operations
Dicetek LLC
Date: 2 weeks ago
City: Abu Dhabi
Contract type: Contractor
Job Purpose
Assist in management of the Account Services Centre workflow activities related to Account Maintenance/ Account opening on a day-to-day basis for, increasing operational quality/efficiency by providing improvement suggestion and Back office support to all UAE branches and department related Accounts Opening & Account Maintenance for Retail, ELITE & GPB (ISL & Conventional ) segment.
Qualifications & Experience
Bachelor’s Degree preferable in Commerce, Banking, Finance or Economic or
5 Year’s relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the… function.
Problem Solving, Listening, Resolving Conflict, Multi-tasking.
Excellent communication skills in English &/or Arabic.
Team player.
Good knowledge in MS. Word, Excel, and Power point
Role
Assist in management of the Account Services Centre workflow activities related to Account Maintenance/ Account opening on a day-to-day basis for, increasing operational quality/efficiency by providing improvement suggestion and Back office support to all UAE branches and department related Accounts Opening & Account Maintenance for Retail, ELITE & GPB (ISL & Conventional ) segment.
Qualifications & Experience
Bachelor’s Degree preferable in Commerce, Banking, Finance or Economic or
5 Year’s relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the… function.
Problem Solving, Listening, Resolving Conflict, Multi-tasking.
Excellent communication skills in English &/or Arabic.
Team player.
Good knowledge in MS. Word, Excel, and Power point
Role
- Handle all activities related to account opening and Account Maintenance for Retail, ELITE & GPB (ISL & Conventional ) segment.
- Assist in management, for all type of Account Maintenance for Retail, ELITE & GPB (ISL & Conventional) segment for all UAE branches.
- support to the offshore and branch network to help resolve queries, clarifications and follow ups on various account service-related requests.
- Handle all Macro uploads.
- Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLA’s)
- Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.
- Accept additional tasks as and when assigned by Line Manager to avoid service interruption.
- Review and approve transactions for the team under your supervision and ensure that no transaction is pending in the queue for review and approve.
- Control and administer the functions of all the team to ensure that all requests received are attended promptly and efficiently in line with the policies & procedures.
- Maintain highly efficient turnaround time.
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