Senior Operations Lead

About the Company

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About The Team

Careem Grocery is on a mission to reinvent how people shop for their daily essentials. As an exciting new vertical within Careem (a startup within a startup), we’re in the early stages of building our product. We have plenty of interesting and fundamental challenges to solve to achieve our ambitious growth goals in this booming space.

What You'll Do

Data Analysis & Problem Solving

• Build, maintain, and utilize dashboards to track key performance indicators (KPIs) for dark store operations.
• Analyze data using SQL and other tools to identify trends, inefficiencies, and areas for improvement.
• Collaborate with cross-functional teams to implement data-driven solutions and optimize operations.
  
  

Knowledgebase Development & Maintenance

• Update and maintain a comprehensive knowledge base of standard operating procedures (SOPs) to ensure consistent operations across all stores.
• Regularly review and improve SOPs based on feedback, data insights, and best practices.
  
  

SOP Implementation Across Markets

• Lead the rollout and implementation of SOPs across multiple markets, ensuring adherence to established guidelines.
• Train and support local teams to ensure smooth transitions and consistent operational excellence.
• Monitor compliance and address deviations in collaboration with regional leads.
  
  

Network Design & Planning

• Develop and optimize the physical and operational network of dark stores to ensure scalability and efficiency.
• Conduct feasibility studies and analyze geographic, demographic, and operational data to identify optimal store locations.
• Plan and execute expansions, relocations, and closures with a focus on cost-effectiveness and service quality.
• Collaborate with supply chain and logistics teams to ensure the network supports operational goals and customer satisfaction.
  
  

Product Operations & Experimentation

• Own the product operations pipeline, including configurations for new launches, experiments, and system updates.
• Work closely with the product, tech, and operations teams to ensure seamless integration and execution of new initiatives.
• Track the impact of experiments and suggest refinements based on performance data.
  
  

What You'll Need

• Proven 3 to 4 years of experience in operations, analytics, or network planning, preferably in retail, logistics, or e-commerce.
• Proficiency in SQL for data analysis and dashboard creation.
• Strong project management skills with a track record of managing multi-market operations.
• Experience in network design, site selection, or operational scaling.
• Excellent written and verbal communication skills, with the ability to train and influence diverse teams.
• Detail-oriented with the ability to identify problems and develop practical solutions.
  
  

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.