Senior Operations Manager - Groceries

About the Company

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About The Role

We are looking for an experienced Senior Manager for Dark Store Operations to lead and expand our operations within the UAE region. Reporting directly to the Director of Operations, this role involves meticulous planning for scaling our dynamic business, implementing operational efficiency measures, overseeing the launch and management of micro-fulfillment centers/dark stores, and leading a large workforce

What You’ll Do

• Manage operations for a large network of Dark Stores:
• Oversee operational performance for all dark stores in the UAE. Analyze store metrics to enhance user experience efficiently. Balance your time between data analysis and on-ground operations, dedicating the majority of your efforts to solving problems and improving processes on-site
• Monitor service quality, in-store operations, and challenges to identify operational gaps, inefficiencies, and risks. Collaborate with various teams to develop and implement solutions. Analyze data to generate insights and break down complex operational and logistical issues into actionable plans. Scale these efforts across a large network by defining and promoting best practices
• Lead a large team and workforce:
• Exhibit strong leadership in operations or logistics, with a track record of team management, strategic direction setting, and performance improvement
• Mentor and support team members, fostering their professional growth and development. Cultivate a culture of accountability and high performance, leading by example and encouraging a collaborative and innovative work environment
• Planning and execution for scale:
• Collaborate with cross-functional teams to develop and execute strategic initiatives aimed at optimizing operational efficiency and achieving organizational goals
• Identify opportunities for process optimization and efficiency enhancement within dark store operations
• Conduct financial analysis and forecasting to inform strategic decision-making and ensure alignment with budgetary targets and performance objectives
  
  

What You’ll Need

• 5-7 years of experience in operations, preferably in the Grocery Industry or FMCG sector
• Grittiness. You never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away
• Proven ability to lead and manage teams effectively, achieving organizational objectives and fostering a culture of accountability, professional growth, and high performance
• Proficient in utilizing large datasets to extract relevant information and resolve issues. Ability to pragmatically prioritize actions based on analysis to deliver maximum impact
• Strong communication skills, capable of conveying ideas clearly and succinctly to diverse audiences, and adept at maintaining audience interest and engagement
  
  

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.