Senior Sales Executive
dnata
Date: 1 day ago
City: Dubai
Contract type: Full time

Job Purpose
dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
As a Senior Sales Executive you will promote, sell, and grow services for B2B Corporate accounts (Travel agencies, MICE, hotels, event organisers etc) through a structured sales process and marketing strategy. Negotiate and contract products, develop customer relationship to maintain the brand as a leader in the industry.
In This Role You Will
Plan
To be considered for the role, you must meet the below requirements:
Salary & benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
As a Senior Sales Executive you will promote, sell, and grow services for B2B Corporate accounts (Travel agencies, MICE, hotels, event organisers etc) through a structured sales process and marketing strategy. Negotiate and contract products, develop customer relationship to maintain the brand as a leader in the industry.
In This Role You Will
Plan
- Deliver the agreed sales & marketing B2B strategy to achieve both individual and team goals.
- Consolidate, explore, and develop new businesses through constant market research and dynamic selling techniques.
- Plan, prepare, and deliver customer account presentations and customer/sales performance reviews.
- Plan monthly operational meetings in cooperation with the Customer Relations Officers for key accounts and ensure that any feedback is addressed appropriately.
- Research, compile and analyse market intelligence from various sources in order to identify trends, innovation and new products. Grow our product and customer value proposition by marketing a full product service catalogue.
- Actively leverage and drive the customer relationship to upsell and cross sell our services by promoting products portfolio to meet sales/financial targets and in line with the agreed strategy.
- Manage and negotiate commercial requests for new and existing customers by acting as the point of contact, identify and propose a unique selling proposition maximising the benefits, be accountable for a smooth operational and commercial implementation.
- Cooperate with internal and external operational stakeholders and liaise with customers to ensure the product is successfully implemented, contributes to the customer satisfaction, and generates incremental profit.
- Manage the contract cycle for corporate accounts, as per the department process, negotiate new agreement and renegotiate existing ones ensuring contractual, financial and legal compliance.
- Collaborate with the operations to identify any deviation and align commercial with operations. Update contracts as per company strategy, local requirements, laws and regulations.
- Monitor financial exposure, support resolution of payment issues and collaterals requirements with Group Finance through a collaborative and pro-active approach.
- Tap diverse business markets and increase market penetration for sustained business growth by exploring the market and end-user segment including but not limited to business travellers, exhibitors, trade communities, corporations, government agencies, travel agencies, incentive groups, etc.
- Manage customer database for effective sales tracking and generation of a direct mailing list for various accounts.
- Analyse monthly sales performance to ensure that all 600+ corporate accounts in the UAE are regularly engaged and serviced.
- Recommend and implement necessary corrective actions on sales performance to achieve sales and customer satisfaction targets.
- Manage internally the CSAT/Customer survey communication, partner with CRM team in order to maximize effectiveness of customer feedback, analyse the results and establish an action plan in cooperation with the operations to maintain customers advocacy
- Update and maintain Salesforce CRM with all relevant information pertaining to the customers, including sales pipeline and contract cycle.
- Support internal and external audits and certifications.
- Act as conduit in case of safety investigation between customers, Safety & Compliance, Group Legal and Group Insurance departments. Promote and support environment, health, and safety initiatives and strategy to maintain a safe working environment.
- Ensure proper compliance with the company’s Authority Manual and Corporate Governance policies including but not limited to credit notes.
To be considered for the role, you must meet the below requirements:
- Degree or Honours (12+3 or equivalent)
- 5+ Years airport operations experience
- Experience preferably with a ground-handling organisation or travel industry, of which minimum of 3 years should be Sales experience and account management with contract negotiation in travel and tourism in a medium to large organisation.
- Financial management skills
- Strong business acumen and ability to establish effective long-term relationships.
- Ability to critically analyse data and to propose solutions to problems
- Computer literacy with experience in CRM system (preferably Salesforce)
- Proficient in negotiation and influencing skills
- Must possess a valid UAE driving licence
Salary & benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Gym Attendant
Palazzo Versace Dubai,
Dubai
10 hours ago
Job Summary:We are seeking a professional, energetic, and service-oriented Gym Attendant to join our team. The ideal candidate will ensure the fitness center is always clean, well-maintained, and welcoming while providing excellent guest service and support.Key Responsibilities:Greet and assist guests in a friendly and professional manner.Ensure cleanliness, safety, and proper organization of the gym and equipment.Provide basic orientation on the...

Waiter/Waitress
Palazzo Versace Dubai,
Dubai
11 hours ago
Job SummaryMain Duties/Responsibilities:Ensure guests live the “Ultimate Experience”.Provide hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.Handle guest complaints according to policy.Ensure room/restaurant set up is according to set standard.Develop and maintain an elegantly appointed environment, with superior colleagues, dedicated to an attentive, distinctive...

Client Relations Manager, EmQuest
dnata Travel Group,
Dubai
1 day ago
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air...
