Senior Sales Expert

Senior Sales Expert (he/she)

Givenchy, the epitome of audacity in luxury fashion, invites you to join as a Senior Sales Associate. Immerse yourself in audacious collections and deliver personalized shopping experiences defining Givenchy’s legacy.

LOCATION UAE, Dubai Mall Store

TERMS Full time

YOUR MISSION AND ROLE

As a Senior Sales “Expert” specializing in Clienteling or in RTW or Leathergoods, your role is not only to ensure an extraordinary client experience but also to bring an unparalleled level of expertise to your dedicated domain. Your responsibilities include:

Job Responsibilities

• Client Engagement & Elevation :
• Provide a personalized and sophisticated welcome to customers entering the boutique, creating an ambience that reflects expertise in Clienteling, RTW or LG.
• Provide a tailored and informed service through a deep understanding of the specific needs, preferences and nuances associated with your area of expertise.
• Cultivate lasting client relationships and develop a strong VIC clients portfolio
• Leverage your expertise to enhance the customer journey by providing expert recommendations and guidance.
• Clienteling, RTW or Leathergoods & Fashion expertise:
• Demonstrate a deep knowledge of fashion history through storytelling and the features, materials and details of Givenchy's bold collections within your assigned category, providing valuable insights to customers.
• Demonstrate an unparalleled understanding of CRM tools, techniques and strategies to ensure seamless integration into the customer experience.
• Stay at the forefront of industry trends and innovations in Clienteling, RTW or LG.
• Contribute to the brand's thought leadership by providing insights and recommendations based on your expertise.
• Training & Performance Leadership:
• Share your specific knowledge and best practices to strengthen team performance in your store but also at country/market level.
• Take a leadership role in meeting and exceeding sales goals for yourself and the store by leveraging your expertise in Clienteling or RTW/LG.
• Contribute to a superior customer experience by fostering a performance driven culture. Identify and capitalize on strategic sales opportunities, aligning them with the unique aspects of your area of expertise.
• Guardian of the Brand’s DNA & New Elegance:
• Exemplify the brand's image with an unwavering commitment to the highest standards of expertise, whether in Clienteling strategies or the intricate details of the designated product category.
• Play a key role in maintaining and enhancing the boutique's reputation as a destination for expert advice.
• Operations management & multi-collaboration:
• Execute sales transactions with precision and efficiency, ensuring the integration of Clienteling expertise or in-depth product knowledge.
• Manage specialised operations such as CRM processes or the management of specific aspects related to your product category (RTW, Leathergoods or Accessories).
• Work closely with the store (including stock), the head office team (retail operations,...) and report daily to the management team.
• Task force and special projects:
• Member of the task force for new openings or special operations in your country or region
• Special interlocutor for HQ in your area of expertise
  
  

As a Senior Sales Associate "Expert", your in-depth knowledge of CRM or RTW/LG will be instrumental in shaping a unique and unparalleled customer experience, positioning our brand as a beacon of expertise in the luxury landscape.

Profile

YOUR PROFILE Previous Experience: Proven 4/5 years experience in luxury retail as Senior Sales Associate with a specialized expertise : Clienteling or specific product categories (RTW, Leathergoods or Accessories). Excellent clienteling skills/strong interpersonal skills, effective communication, leadership and mentorship abilities for Team Training. Specific knowledge: Deep mastering of Storytelling and understanding of Fashion History/last trends, and features of luxury products (raw, material,…).

• Language Proficiency: Very good [local language/second language] language skills. Commitment to Givenchy’s brand identity.
• Passion: A passion for delivering exceptional customer experiences and exceeding sales targets.
  
  

Additional Information

OUR ENGAGEMENT / WHAT WE OFFER

We believe in our talents and are committed to supporting and developing them throughout their careers. When you join Givenchy, you become a part of a luxury house that is a member of the LVMH Group, which comprises 75 luxury houses and boasts a robust HR culture:

• We support your career development within the House and career growth within the LVMH Group.
• We ensure the enhancement of each individual's skills and facilitate regular professional development discussions.
• We provide health insurance, access to LVMH private sales, and other benefits.
• We develop Corporate Social Responsibility reinforce the positive environmental and social impact.
  
  

GIVENCHY is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.