Senior Specialist - Enterprise Systems (Digital Cluster)

Job Description

The role of Microsoft Dynamics Technical Senior Consultant will be familiar with at least one implementation of a commercial CRM system in dynamics 365. The Microsoft Dynamics Technical Senior Consultant will be responsible for analysis, designing, building, and testing. The Microsoft Dynamics Technical Senior Consultant will be considered a product expert that is also responsible for providing support in CRM issue escalation and resolution. The CRM Technical Senior Consultant is a highly experienced professional who specializes in providing advanced technical guidance and leadership in the implementation, customization, and integration of CRM software systems. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Responsibilities

• The CRM Technical Senior Consultant collaborates with clients to understand their business goals and objectives and develops CRM strategies to align with those goals. They provide expert advice on CRM system selection, architecture, and integration options, considering scalability, performance, and security aspects.
• They lead and oversee the end-to-end implementation process of CRM software solutions. This includes gathering and analyzing requirements, designing CRM architectures, configuring the system, and overseeing the development of customizations and integrations. They ensure that the implemented CRM solution meets the client's needs and adheres to best practices.
• The CRM Technical Senior Consultant acts as a technical leader within the team, providing guidance and mentoring to junior consultants and developers. They share their knowledge and expertise, conduct code reviews, and assist in complex technical problem-solving.
• They are responsible for designing and implementing complex data integration and migration solutions between CRM systems and other business applications. This involves understanding data structures, transforming data, ensuring data integrity, and optimizing data flows.
• They monitor and analyze the performance of CRM systems, identify bottlenecks, and propose optimization strategies. They collaborate with developers and administrators to fine-tune configurations, optimize queries, and improve system responsiveness.
• The CRM Technical Senior Consultant creates and maintains technical documentation, including architectural diagrams, data models, system configurations, and development guidelines. They establish and promote best practices for CRM implementation, customization, and integration.
  
  

Qualifications

• Minimum 2 certifications from the following are preferred:
• Power Apps + Dynamics 365 Developer Associate
• Power Automate RPA Developer Associate
• Power Platform Solution Architect Expert
• Minimum 8 Years MSD CRM experience.
• Minimum 2 End to End implementation experience.
• The candidate should have a deep knowledge of Dynamics 365 CRM.
• Experience in implementing online (cloud) CRM solutions.
• Good experience in implementing MSD CRM Sales, Customer Service, Marketing modules.
• Deep understanding of best practices.
• Exceptional analytical and problem-solving skills.
• Knowledge in Azure technologies like Azure Functions, Logic Apps development are advantageous.
• Experience in the public sector is desirable.
• Proficient in related technologies such as Microsoft Flow, Office 365, SSRS, SSIS, SharePoint, Microsoft Azure and Power BI, Microsoft Azure (LogicApps, Azure Functions, Data Factory), Groups or Teams, Omni Channel, PowerApps and Common Data Services.
• Experience in developing and designing technical solutions such as custom development for Dynamics 365 Customer Engagement, Dynamics CRM (Jscript, C# plugins, web development, systems integration)
• Experience in enterprise integration patterns such as SOAP web services, RESTful APIs, API management, SOA frameworks, as well as options such as ETL.
• Experience in using the Scrum agile framework and use of tools such as Visual Studio Team Services or JIRA Agile.
• Adhere to the software development standards adopted in ADPORTS.