Senior Travel Consultant
dnata
Date: 19 hours ago
City: Abu Dhabi
Contract type: Full time
Job Purpose
Job Purpose
To directly interact with clients and potential clients (whether Retail, Government, Leisure or Corporate) to provide superior customer service and maintain a consistently high quality of travel services to ensure maximum enquiries are converted into sales of Airline tickets and travel related products.
Job Outline
Qualifications / Experience
Job Purpose
To directly interact with clients and potential clients (whether Retail, Government, Leisure or Corporate) to provide superior customer service and maintain a consistently high quality of travel services to ensure maximum enquiries are converted into sales of Airline tickets and travel related products.
Job Outline
- Provide the highest standard of customer service to all clients using any system made available by the company to ensure error-free itineraries and travel arrangements that maximize customer satisfaction as well as revenues for Dnata Abu Dhabi.
- To sell Dnata Abu Dhabi products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.
- Make travel related arrangements (reservations, issuing tickets) for clients while ensuring that all relevant airline rules have been complied with and that the product delivered is commensurate with clients expectations.
- Inform customers about any mandatory requirements covering their journey such as passport, visa, health requirements as well as other details such as check-in place and time.
- Handle refunds, complicated re-issues, MCOs/LPO/FPOs, PTAs, re-calculation of fares based on any change in itinerary and make necessary collections as required.
- Read, assimilate and implement all changes to DFO, Airline Fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver a peerless service to clients.
- Make regular phone calls to clients to update them on new products and services while constantly working on improving working relationships.
- Ensure all Revenue Documents issued are correctly reported on a daily basis, in the Back Office System to ensure accurate invoicing by Sales and Revenue Accounts Department or the Lodged Card Operator, as the case may be.
- Replace Supervisor in his / her absence.
- Any additional responsibilities assigned by management from time to time.
Qualifications / Experience
- ‘Advanced’ level education or equivalent with a minimum of 2 years front-line travel experience.
- Standard fares and ticketing certificate from IATA or equivalent.
- Knowledge of Front Office systems / Airline reservations systems.
- Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
- Previous experience in designing holiday packages.
- A good command of written and spoken English is essential.
- Interpersonal ability, telephone and customer service skills.
- Proficient in MS Office applications i.e. word and excel
- The ability to communicate in Arabic (both written and verbal) would be an advantage.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Information Manager
AtkinsRéalis,
Abu Dhabi
12 hours ago
AtkinsRéalis is looking for a Information Manager, in Abu Dhabi, UAE.About AtkinsRéalisCreated by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy...
Senior Commercial Manager
Mace,
Abu Dhabi
13 hours ago
At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are re-sponsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site.Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy...
Senior Instrumentation Design Engineer - Offshore projects
UnitedYou Ventures,
Abu Dhabi
1 day ago
Job Overview:We are seeking highly skilled Senior Instrumentation Design Engineers with extensive experience in EPCI Oil & Gas Offshore Projects involving FEED and Detailed Engineering. Ideal candidates should have a strong background working with major EPCI engineering organizations.Key Responsibilities:Lead and execute FEED and detailed engineering for offshore EPCI projects.Ensure compliance with project specifications, industry standards, and client requirements.Coordinate with cross-functional...
